Ziggy Spaght

Leadership & Operations: Support the Store Manager in directing daily retail operations and lead sales associates on executing daily tasks.

Store Security: Entrusted with store opening and closing procedures.

Financial Management: Execute accurate cash handling and operate Point of Sale (POS) systems.

Sales Associate / Full-Time Assistant Manager at Hot Topic (2021-03 – 2022-08)

• Leadership & Operations: Support the Store Manager in directing daily retail operations and lead sales associates on executing daily tasks.
• Store Security: Entrusted with store opening and closing procedures.
• Financial Management: Execute accurate cash handling and operate Point of Sale (POS) systems.
• Customer Relations: Handle conflict resolution and customer de-escalation with a professional attitude.
• Guest Services: Greet customers, actively assist them with looking for items in stock, and professionally answer incoming phone calls.
• Team Development: Train, mentor, and onboard new hires on company standards.
• Visual Merchandising: Organize and design visually appealing displays for outfits and licensed merchandise.
• Logistics & Inventory: Inspect, sort, and check in shipments and web orders, while efficiently processing outstock shipments.
• Administrative Tech: Utilize Microsoft Excel, Word, and Outlook for daily store administrative operations.

Sales Associate / Full-Time Assistant Manager at Hot Topic (2023-10 – Present)

• Leadership & Operations: Support the Store Manager in directing daily retail operations and lead sales associates on executing daily tasks.
• Store Security: Entrusted with store opening and closing procedures.
• Financial Management: Execute accurate cash handling and operate Point of Sale (POS) systems.
• Customer Relations: Handle conflict resolution and customer de-escalation with a professional attitude.
• Guest Services: Greet customers, actively assist them with looking for items in stock, and professionally answer incoming phone calls.
• Team Development: Train, mentor, and onboard new hires on company standards.
• Visual Merchandising: Organize and design visually appealing displays for outfits and licensed merchandise.
• Logistics & Inventory: Inspect, sort, and check in shipments and web orders, while efficiently processing outstock shipments.
• Administrative Tech: Utilize Microsoft Excel, Word, and Outlook for daily store administrative operations.

Keyholder at Henry's Vape (2022-09 – 2023-05)

• Store Security: Maintained responsibility for opening and closing the store independently.
• Product Expertise: Educated customers extensively on product knowledge to drive sales and satisfaction.
• Front-End Operations: Operated POS systems and managed customer phone inquiries.
• Inventory Control: Evaluated inventory needs to order merchandise and kept store shelves stocked.
• Staff Onboarding: Facilitated the training of new hires on daily retail tasks.

Sales Associate at Homegoods (2018-09 – 2020-09)

• Customer Engagement: Greeted customers, directed them toward products they were looking for, and answered phone calls.
• Transaction Handling: Handled front-end customer transactions smoothly utilizing the POS terminal.
• Floor Merchandising: Standardized store appearance by stocking shelves across various departments.
• Heavy Lifting: Assisted customers and the display team by lifting and moving furniture items.

Higher Education Coursework – Portland Community College (2024-09)

Full Cosmetology – Summit Salon Academy (2019-11 – 2021-06)

High School Diploma – Tualatin High School (2015-09 – 2019-06)