Sales Associate / Full-Time Assistant Manager at Hot Topic (2021-03 – 2022-08)
- Leadership & Operations: Support the Store Manager in directing daily retail operations and lead sales associates on executing daily tasks.
- Store Security: Entrusted with store opening and closing procedures.
- Financial Management: Execute accurate cash handling and operate Point of Sale (POS) systems.
- Customer Relations: Handle conflict resolution and customer de-escalation with a professional attitude.
- Guest Services: Greet customers, actively assist them with looking for items in stock, and professionally answer incoming phone calls.
- Team Development: Train, mentor, and onboard new hires on company standards.
- Visual Merchandising: Organize and design visually appealing displays for outfits and licensed merchandise.
- Logistics & Inventory: Inspect, sort, and check in shipments and web orders, while efficiently processing outstock shipments.
- Administrative Tech: Utilize Microsoft Excel, Word, and Outlook for daily store administrative operations.
Sales Associate / Full-Time Assistant Manager at Hot Topic (2023-10 – Present)
- Leadership & Operations: Support the Store Manager in directing daily retail operations and lead sales associates on executing daily tasks.
- Store Security: Entrusted with store opening and closing procedures.
- Financial Management: Execute accurate cash handling and operate Point of Sale (POS) systems.
- Customer Relations: Handle conflict resolution and customer de-escalation with a professional attitude.
- Guest Services: Greet customers, actively assist them with looking for items in stock, and professionally answer incoming phone calls.
- Team Development: Train, mentor, and onboard new hires on company standards.
- Visual Merchandising: Organize and design visually appealing displays for outfits and licensed merchandise.
- Logistics & Inventory: Inspect, sort, and check in shipments and web orders, while efficiently processing outstock shipments.
- Administrative Tech: Utilize Microsoft Excel, Word, and Outlook for daily store administrative operations.
Keyholder at Henry's Vape (2022-09 – 2023-05)
- Store Security: Maintained responsibility for opening and closing the store independently.
- Product Expertise: Educated customers extensively on product knowledge to drive sales and satisfaction.
- Front-End Operations: Operated POS systems and managed customer phone inquiries.
- Inventory Control: Evaluated inventory needs to order merchandise and kept store shelves stocked.
- Staff Onboarding: Facilitated the training of new hires on daily retail tasks.
Sales Associate at Homegoods (2018-09 – 2020-09)
- Customer Engagement: Greeted customers, directed them toward products they were looking for, and answered phone calls.
- Transaction Handling: Handled front-end customer transactions smoothly utilizing the POS terminal.
- Floor Merchandising: Standardized store appearance by stocking shelves across various departments.
- Heavy Lifting: Assisted customers and the display team by lifting and moving furniture items.
