Zimkhitha Mpika

Results-driven and customer-focused Sales Consultant with a strong track record in sales and administration. Skilled in identifying customer needs, presenting tailored solutions and closing deals effectively.

Customer Service Representative - MTN SA

(2018-03)

• Identify and engage potential clients through prospecting, networking, and market research.
• Develop and maintain long-term relationships with customer to maximize sales opportunities.
• Conduct product presentations, demonstrations, and negotiations to close deals.
• Meet or exceed sales targets and contribute to overall business growth.
• Prepare and deliver sales reports, forecasts, and market analysis.
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.
• Stay up to date with industry trends, competitor activities, and market developments.
• Conduct regular stock audits, cycle counts, and reconciliation to minimize discrepancies.
• Ensure compliance with safety regulations and company policies in inventory handling.
• Perform daily bank reconciliation to verify transactions, balances and cash movements.
• Investigate and escalate unresolved variances, ensuring timely resolution, where applicable.
• Prepare and maintain reconciliation reports for management.
• Handle Customer queries via phone, email, or in-person relating to account issues, transactions, fees and banking services.
• Investigation and resolve discrepancies, errors, or concerns related to customer accounts and transactions.
• Collaborate with internal departments (e.g. operations, compliance, finance) to resolve complex issues.
• Provide Clear and accurate information to customers, ensuring they fully understand contractual terms linked to their contracts.
• Ensure prompt follow-up and resolution of all customer queries, escalating issues when necessary.
• Document and maintain accurate records of customer interactions and resolutions in CRM system (customer relations management: ilula/Siebel/eppix/Remedy).
• Stay updated on new products, services and regulatory changes to offer accurate assistance.
• Manage correspondence: phone calls, emails and deadline.

Internet Café Consultant - Silulo Technologies

(2016-03 - 2018-02)

• Technical Support – assist users with system setup, application usage and security best practices.
• Compiling daily reports – Collect, analyze, and organize data to generate accurate and timely daily reports.
• Invoicing – prepare, generate and process accurate invoices for customers.

Consultant - T EDD Internet World Cafe

3-month Contract

• Technical Support – assist users with system setup, application usage and security best practices.
• Compiling daily reports – Collect, analyze, and organize data to generate accurate and timely daily reports.
• Invoicing – prepare, generate and process accurate invoices for customers.
• Customer Service – Provide friendly assistance to customers, addressing services issues and concerns in an efficient and professional manner.

Certificate - Business Administration - PC Training & Business College (2013 - 2013)

Diploma - Human Resources - PC Training & Business College (2014 - 2014)

Grade 12 - Greenfields Senior Secondary School