Constance Isaac

Appointment Setter, Medical Virtual Assistant, and Pharmacy Technician with experience in outbound prospecting, appointment scheduling, healthcare administration, and customer communication. Skilled in cold calling, CRM management, EHR/EMR systems, lead qualification, and HIPAA-compliant operations. Proven ability to engage decision makers, maintain accurate records, and support business growth through consistent outreach and follow-up.

Appointment Setter / Lead Generation Specialist - Freelance - Remote

(2024-01)

• Conduct outbound calls to prospects and decision makers to qualify interest and schedule appointments.
• Maintain detailed call notes and activity records in CRM systems and spreadsheets.
• Follow up with prospects via phone, email, and LinkedIn outreach.
• Handle objections professionally and keep conversations focused on value.
• Completed 150+ outbound dials weekly across outreach campaigns.
• Generated conversations with decision makers and supported appointment-setting goals.
• Maintained accurate CRM records and follow-up schedules to improve pipeline visibility.

Medical Virtual Assistant - Remote

(2023-01 - 2023-12)

• Managed appointment scheduling, calendar coordination, and patient follow-ups.
• Handled inbound and outbound calls while maintaining professionalism and confidentiality.
• Maintained accurate records, documentation, and data entry in healthcare systems.
• Assisted with administrative tasks and communication between patients and healthcare providers.
• Followed HIPAA-compliant practices and supported efficient practice operations.

Pharmacy Technician - Various Healthcare Settings

(2021-01)

• Assisted with medication processing and healthcare administrative tasks.
• Maintained accurate records while adhering to confidentiality and compliance standards.
• Communicated professionally with patients, healthcare providers, and team members.
• Demonstrated strong attention to detail in a fast-paced healthcare environment.

Higher National Diploma (HND) - Pharmaceutical Technology