Zo Hargrove

Operations and process-driven professional with 5+ years of experience optimizing workflows, coordinating cross-functional teams, and improving service delivery across high-traffic environments. Proven ability to identify inefficiencies, implement process improvements, and enhance user and stakeholder experiences. Currently building expertise in product operations, customer experience, and community engagement with a focus on scalable systems, operational efficiency, and data-informed decision-making.

Senior Facilities Technician | Operations Support at Wake County Government (2019-01 – Present)

• Led daily operations support across multiple high-traffic public facilities, serving hundreds of users weekly while maintaining consistent service quality and uptime
• Identified workflow inefficiencies and contributed actionable improvements that enhanced operational efficiency and team coordination
• Coordinated with cross-functional teams and external vendors to resolve complex operational issues and maintain service continuity
• Developed and maintained SOPs and operational documentation, improving team efficiency, onboarding, and knowledge sharing
• Acted as a key point of contact for both internal teams and the public, strengthening communication and improving user satisfaction
• Troubleshot recurring operational challenges, reducing downtime and improving overall service reliability

Associate Degree in Simulation Game & Design