CPhT, RPhT
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To obtain a professional position that offers me responsibility, personal growth and the opportunity to expand my skills and expertise.
Manager - CVS Specialty Pharmacy Operations - Orlando, FL
(2021-07)
Responsible for the management of the administrative, financial, and operational aspects of the Specialty Pharmacy. Directs and manages client services and pharmacy business functions with respect to clinical and customer services and pharmacy operations with accountability for service performance, customer satisfaction and financial performance. Oversees all distributive and dispensing activity for the pharmacy.
Collaborates with other functional areas to support sales, operational and financial objectives of the specialty pharmacy services group as it relates to day-to-day pharmacy operations. Provides effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence and respect. Effectively communicates and implements company procedures for following all applicable internal controls necessary to comply with federal regulations and company policy.
Group Supervisor - Walgreens Centralized Services - Orlando, FL
(2011-02 - 2021-07)
Responsible for managing department functions and daily operations of designated teams, training/developing team members, developing performance (Call Efficiency, Quality of Work, CSAT, etc.), handling escalated calls and ensuring customer satisfaction. I have managed Specialists, Process Advisors and Pharmacists. I also managed W@H Specialists/Technicians supporting ECommerce Pharmacy, Blended and Save-A-Trip LOBs. I helped launch Project Reach.
Reach (WPC) is a convenient automated dispensing technology, via a live audio/video feed, under the remote supervision of a pharmacist. I also helped launch Genesys Workspace Desktop Edition (GWDE). GWDE replaced Avaya as the primary phone communications system.
Process Advisor - Walgreens CPO - Miami Lakes/Orlando, FL
(2008-11 - 2011-02)
Responsible for reviewing, coaching and advising specialists in translating prescriptions. I have advanced knowledge of the Central Utility standard operating procedures and Central Utility applications.
Senior Pharmacy Technician - Walgreens - Cooper City, FL
(2002-11 - 2008-11)
Daily duties consist of assisting the Pharmacist in taking in prescriptions and filling prescriptions for patients, insurance billing, cash handling, and inventory control. I also have extensive experience in customer service, training technicians and am knowledgeable with different computer programs like Windows XP/10, Intercom Plus, SIMS (for inventory), Word and Excel.
Bachelor's Degree - Florida Atlantic University
