Team Member at Smoothie King (2022-02 – 2022-09)
- Greeting Guests, Taking orders, handling payments & Thanking Customers.
- Preparing Smoothies and other menu items according to company standards.
- Promoting products and providing concise information about ingredients and benefits.
- Maintaining a clean, safe, and organized store environment, including following food safety regulations.
- Operating blenders, POS SYSTEMS,and other machinery driven equipment.
- Lifting and moving boxes up to 55 lbs and performing tasks that require bending, reaching, and scooping throughout shifts.
Shift Lead at Crumbl Cookie (2022-11 – 2023-03)
- Managed my team performance and ensured high standards of service.
- Overseeing cookie preparation; Prep, Baking, quality checks.
- Handling Customer complaints and providing support to management.
- Training and Supervising staff members to maintain operational efficiency.
- Collaborating with other shift leaders and management to achieve company goals.
Special Services Associate at Home Depot (2024-02 – 2024-08)
- Managing Customer Orders: Act as the main contact between customers and third-party contractors, ensuring orders are processed accurately and efficiently.
- Special Order Sales: Handle high-value, high-margin revenue generation by managing complex installation projects and special order sales.
- Project Coordination: Coordinate delivery, installation, and special requests with timely communication.
- Customer Service: Provide excellent service by greeting customers, assisting with complex transactions, and ensuring a positive shopping experience.
- Administrative Tasks: Manage customer inquiries, monitor stock levels, and ensure the store is clean and shopable.
- These responsibilities highlight the role's focus on customer service and project management within the retail environment.
Kinship Caregiver at Caregiver (2024-04 – 2024-11)
- Provided full-time care and supervision for my Niece, placed by child welfare services, ensuring their physical, emotional, and educational needs were met in a safe, nurturing home environment.
- Coordinated with schools, healthcare providers, and social workers to develop and implement individualized care plans, resulting in improved academic performance and emotional stability.
- Managed daily routines including meal preparation, transportation, homework assistance, and extracurricular activities, fostering consistency and security.
- Advocated for children's needs in educational and medical settings, ensuring timely access to resources and services.
- Maintained accurate records of appointments, progress reports, and communications with caseworkers to comply with agency requirements.
- Provided trauma-informed care, utilizing patience, empathy, and positive reinforcement to support behavioral and emotional development.
- Oversaw household budgeting for food, clothing, and activities, ensuring cost-effective use of resources while meeting children's needs.
Line Cook at Movie Tavern (2024-08 – 2024-10)
- Preparation and Cooking: Prepare and cook food according to recipes and menu items, ensuring high quality and consistency.
- Station Setup: Set up and maintain the kitchen station, including stocking inventory and ensuring cleanliness.
- Communication: Communicate with other cooks and staff to manage orders and maintain workflow.
- Sanitation: Maintain sanitation standards and ensure food safety.
- Teamwork: Collaborate with other kitchen staff to ensure smooth
Customer Service Associate at Wal-Mart (2025-01 – 2025-10)
- Delivered exceptional customer service to an average of 20+ customers daily, ensuring satisfaction and repeat business.
- Processed cash, credit, and debit transactions with 100% accuracy, balancing registers at shift end.
- Resolved customer complaints and returns efficiently, reducing wait times by 99.9%.
- Assisted in inventory checks and restocking, improving product availability and sales.
- Maintained a clean, organized service area in compliance with health and safety standards.
- Collaborated with team members to meet and exceed store performance targets.
- Promoted Walmart's loyalty programs and special offers, increasing sign-ups by 0-100%.
Front End Academy Trainer at Wal-Mart (2025-10 – Present)
- Training Responsibilities: Provide customer service by acknowledging customers, identifying needs, and assisting with purchasing decisions.
- Support Store Operations: Execute daily workload, model standards, and participate in team meetings.
- Inventory Management: Receive, stock, and organize merchandise, ensuring a safe shopping environment.
- Leadership Role: Act as a team lead in absence and guide associates through change.
- Education and Skills: Highlight any relevant education, such as training programs or certifications, and skills in customer service and teamwork.
- Helping customers live better, by saving money one day at a time.
