Zoe Mambu

Aspiring Data Analyst currently pursuing the Google Data Analytics Professional Certificate through Coursera. Hands-on experience analyzing, cleaning, and visualizing datasets through course projects using Microsoft Excel, Google Sheets, and introductory SQL. Strong background in technical customer support, documentation, and problem-solving, with a commitment to continuous learning and data-driven decision-making.

Customer Service Representative - RSVP Communications

(2026-01)

Kidde Account

• Provide technical troubleshooting and customer support.
• Accurately document customer interactions and technical cases in internal systems.
• Follow structured troubleshooting procedures to resolve product-related issues.
• Customer & Internal Correspondence: Managed high-volume daily email correspondence with cross-functional teams and external clients to resolve account inquiries, deliver status updates, and support customer success.

Restaurant Staff Member - Mamaput Restaurant

(2025-02 - 2026-04)

• Delivered customer service in a fast-paced environment while collaborating with team members.

Professional Certificate - Google Data Analytics - Coursera

Certificate - Digital Literacy - Guilford Technical Community College (GTCC)

Associate in Applied Science - Information Technology - Guilford Technical Community College (GTCC) (2027-01)