Zoe Mambu
Aspiring Data Analyst
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About
Aspiring Data Analyst currently pursuing the Google Data Analytics Professional Certificate through Coursera. Hands-on experience analyzing, cleaning, and visualizing datasets through course projects using Microsoft Excel, Google Sheets, and introductory SQL. Strong background in technical customer support, documentation, and problem-solving, with a commitment to continuous learning and data-driven decision-making.
Experience
Customer Service Representative - RSVP Communications
(2026-01)
Kidde Account
- Provide technical troubleshooting and customer support.
- Accurately document customer interactions and technical cases in internal systems.
- Follow structured troubleshooting procedures to resolve product-related issues.
- Customer & Internal Correspondence: Managed high-volume daily email correspondence with cross-functional teams and external clients to resolve account inquiries, deliver status updates, and support customer success.
Restaurant Staff Member - Mamaput Restaurant
(2025-02 - 2026-04)
- Delivered customer service in a fast-paced environment while collaborating with team members.
Education
Professional Certificate - Google Data Analytics - Coursera
Certificate - Digital Literacy - Guilford Technical Community College (GTCC)
Associate in Applied Science - Information Technology - Guilford Technical Community College (GTCC) (2027-01)
