BUSINESS OFFICE ADMIN ASSISTANT at Lincoln Tech (2024-03 – Present)
- Supported leadership and campus departments by coordinating scheduling, maintaining accurate records, and preparing detailed reports, ensuring confidentiality in all operations.
- Facilitated effective communication between departments to swiftly resolve administrative and billing issues, enhancing overall guest service.
- Streamlined filing systems to improve document retrieval efficiency, contributing to a more organized and responsive office environment.
- Organized onboarding processes and office events, fostering teamwork and enhancing the new hire experience. Reconciled daily cash batches against POS reports to locate and correct posting discrepancies.
NIGHT AUDITOR at Mondrian Park Avenue (2023-06 – 2024-11)
- Oversaw nightly hotel operations, ensuring accurate financial reconciliation and meticulous audit documentation for cash and credit card transactions.
- Resolved discrepancies with precision while preparing daily reports, enhancing reporting accuracy and operational efficiency. Coordinated effectively with front desk, housekeeping, and management to maintain seamless operations and improve guest service, including addressing issues and managing VIP accommodations.
FRONT DESK SUPERVISOR at Collective Retreats (2022-04 – 2024-02)
- Resolved guest escalations promptly, ensuring high levels of customer satisfaction.
- Supervised overnight operations, prioritizing guest safety and room readiness.
- Coordinated communication between departments to enhance operational efficiency.
- Maintained detailed operational logs and compliance records to support process discipline.
CUSTOMER SERVICE TEAM LEAD at Maximus (2023-01 – 2023-06)
- Led daily support operations, ensuring efficient team coordination and workflow management to enhance guest service. Streamlined onboarding process for new hires, reducing training time by 20% while maintaining high customer service standards.
- Optimized scheduling processes, resulting in a 15% increase in operational efficiency and improved service delivery.
- Managed CRM documentation and escalations, demonstrating strong problem-solving and communication skills to enhance internal processes.
CLIENT SERVICE REPRESENTATIVE at Tone House (2022-03 – 2023-06)
- Oversaw appointment scheduling and client communications, enhancing guest service and ensuring seamless front desk operations.
- Processed cash and credit card transactions with accuracy, achieving a 20% reduction in payment errors.
- Maintained well-organised customer records, improving service delivery and addressing customer inquiries effectively.
CUSTOMER SERVICE SPECIALIST at Centene (2022-03 – 2023-01)
- Managed high-volume customer interactions, ensuring accurate CRM documentation and enhancing customer satisfaction through effective communication.
- Resolved claims, billing, and provider issues by collaborating with internal departments, demonstrating strong problemsolving and teamwork skills.
- Maintained confidentiality and compliance while handling sensitive customer information, supporting operational goals through meticulous documentation.
CUSTOMER SERVICE CASH LEAD at Banana Republic (2019-06 – 2021-08)
- Oversaw daily cash office operations, ensuring accurate deposits and reporting for cash and credit card transactions.
- Streamlined cash handling processes, improving accuracy by 15% while enhancing compliance and reducing discrepancies in financial records.
