Zoink :3

I'm a friendly and outgoing person who enjoys talking to people and helping customers feel taken care of. I have experience answering phones, scheduling appointments, responding to emails and chats, updating customer accounts, and staying organized in busy environments. I'm patient, easy to talk to, and a quick learner who brings a positive attitude while keeping things accurate and professional.

InTouchCx at C.S.R (2025-01 – Present)

• Answered high-volume phone calls, emails, and chats while staying professional and organized
• Scheduled grooming, training, and service appointments with attention to detail
• Updated customer accounts, notes, and service requests using internal systems
• Helped customers with order questions, appointment changes, and product information
• Resolved customer concerns with patience, clear communication, and follow-up

Foundeuer at C.S.R (2023-01 – 2023-11)

• Assisted customers with banking, billing, and account questions in a professional manner
• Reviewed reports and account information for accuracy and compliance
• Updated customer records and documented account details clearly
• Provided helpful guidance about payments, account policies, and follow-up steps
• Built strong customer relationships through friendly and clear communication

EMPLOYERS Insurance / Cerify at C.S.R (2026-01 – Present)

• Provide support for workers' compensation policies, including billing, audits, and account inquiries
• Assist policyholders and agents with policy details, payments, and updates
• Explain complex information in a clear and simple way
• Manage high-volume interactions while maintaining accuracy and professionalism
• Use internal systems to review accounts, process updates, and document interactions

High School Diploma – Green Valley High School (2023-05)