Zoranyi Rosario

Seeking a position in a dental or medical office where I can contribute my experience in front desk operations, insurance verification, billing, scheduling appointments, handling phone calls, check in-check outs, collecting co-payments, understanding plans and coverages, data entry and maintaining patient records. I bring a strong ability to stay organized in fast-paced environments and provide excellent patient service. I am also eager to expand my role within a medical setting and apply my Medical Assistant certification to grow professionally and support overall patient care.

Benefits Coordinator/ Front Desk Receptionist - Southbridge Dentistry & Implants

(2026-03)

Experienced dental office professional with a strong background in front desk operations, including patient check-in/check-out, high-volume call handling, and managing daily voicemails, missed calls, and emails. Proficient in insurance verification, ensuring accurate and up-to-date coverage, and maintaining precise billing for both general and orthodontic treatments. Skilled in collecting payments, coordinating appointment scheduling for new and existing patients, and overseeing lab case arrivals.

I stay organized and focus on making sure patients have a smooth and positive experience.

Benefits Coordinator/Front Desk Receptionist - Dental Elements

(2025-10)

Professional and friendly front desk receptionist with experience managing daily operations in a busy dental office. Responsible for greeting and checking patients in and out, answering multi-line phones, and scheduling appointments. Taking care of verifying insurances and eligibility's patients remain up to date with six-month cleanings and coordinate delivery and lab cases.

Verify dental insurance benefits, process payments (cash and credit), and maintain accurate patient records while providing excellent customer service.

Benefits Coordinator/Front Desk Receptionist - Dental Dreams

(2025-04)

As a dental front desk office receptionist, I'm the friendly face and helpful voice that patients first encounter. I'm responsible for managing appointments, greeting patients, and ensuring a smooth flow of operations in the office. My job duties include answering phones, verifying insurance, handling billing inquiries, and maintaining patient records.

I also play a key role in creating a welcoming and comfortable environment for everyone who walks through our doors including our daily new walk ins.

Salesperson/ Service Porter - Long Subaru Inc. Dealership

(2025-01)

• Greeting customers when they arrive for service with a positive, warm welcoming attitude.
• Moving and arranging vehicles on the dealership lot, ensuring optimal display and organization.
• Maintained a clean and organized dealership lot, including picking up trash and removing debris.
• Started vehicles daily and reported any issues or concerns to management.

Production and Shipping Associate - Dexter-Russell Inc.

(2021-08 - 2025-01)

• Break and process floss materials as part of production.
• Burn and ensure quality control of processed flosses.
• Bag and package completed products for shipment.
• Manage the shipping process, ensuring timely and accurate delivery to customers.
• Collaborate with team members to maintain smooth production and shipping operations.

Front Desk Agent - Holiday In Express and suites

(2021-08)

• Greeted guests upon arrival and facilitated a smooth check-in and checkout process.
• Managed hotel reservations, ensuring accuracy and availability.
• Handled guest inquiries and provided information on hotel services and local attractions.
• Addressed and resolved guest complaints or concerns promptly and professionally.
• Processed payments and managed billing for guest stays.
• Communicated with housekeeping and other departments to meet guest needs.

Customer Service Associate - Big Y Grocery Store

(2017-08 - 2020-05)

• Assisted customers with inquiries, product return and store information.
• Handled cash, credit card transactions, and processed payments at the customer service desk.
• Resolved customer complaints and ensured satisfaction with store services.
• Processed product exchanges and refunds in accordance with store policies.
• Assisted with bagging groceries and ensuring a smooth checkout experience for customers.
• Collaborated with team members to maintain store cleanliness and efficient customer flow.

Certified Medical Assistant - Bryan University (2024-03 - 2024-03)

High School Diploma - Southbridge High School (2018)