Zubair Aziz

IT Systems Administrator with 8+ years of experience in enterprise IT support, network operations, and systems administration across multi-site environments in Canada and internationally. Skilled in Cisco networking, LAN/WAN troubleshooting, VLANs, VPN, Windows Server, Active Directory, and Microsoft 365. Experienced in supporting large-scale IT environments, resolving complex technical issues, and ensuring reliable system and network performance.

Strong ability to manage incidents, support end users, and maintain secure and efficient IT infrastructure.

System Administrator - Canature WaterGroup - Regina, Canada

(2024-02)

• Provide multi-level IT support and connectivity for 200+ users and devices across 6 sites in Canada, USA, and Mexico, ensuring reliable global operations
• Provide day-to-day network operations support including troubleshooting LAN/WAN connectivity issues, VPN access, and DNS/DHCP-related incidents across multiple sites
• Administer hybrid IT environments ensuring scalability, uptime, and performance optimization across distributed systems
• Administer enterprise wireless infrastructure, including troubleshooting access point failures, SSID configurations, authentication issues, and end-user connectivity problems across multiple sites
• Install, configure, and maintain desktops, laptops, servers, and IT hardware, performing upgrades and troubleshooting to ensure optimal performance
• Administer user lifecycle management including provisioning, access control, and deprovisioning using Active Directory, Microsoft 365, Google Workspace, and Salesforce
• Manage network infrastructure including Cisco switches, Meraki dashboards, VLANs, DHCP, and VPN connectivity
• Configure and manage multiple Wi-Fi SSIDs for guest and internal corporate access, implementing different authentication methods, VLAN segmentation, and separate DHCP scopes to securely provide access to intranet, ERP, and file server resources
• Administer and customize QAD ERP, including user management, reporting (QRF), purchase orders, and workflow customization using Progress
• Install and manage endpoint security solutions (Bitdefender) and monitor cyber risks using Coalition Control
• Configure and deploy NAS storage, managing shared drives and secure access using Active Directory groups
• Develop and manage call center IVR configurations using Five9
• Automate routine IT tasks using Python, Batch Scripting and Task Scheduler to improve operational efficiency
• Develop one-click deployment solutions for network IP printers using driver (.INF) files, reducing IT support workload
• Manage Salesforce users, data imports, and reporting dashboards
• Maintain system backups, Active Directory backups, and disaster recovery readiness
• Manage vendor relationships with CDW, Insight, and MicroAge for procurement, licensing, and infrastructure upgrades
• Develop and enforce IT security and operational policies including access control, backup procedures, and endpoint management standards across multiple business units
• Implement and maintain NVR surveillance systems including motion and sound-based event monitoring
• Monitor and manage the Kantech EntraPass Special Edition security system, including configuring electronic key fobs, tracking after-hours office access, monitoring activity, and generating security reports for management as required
• Configure and manage Cisco VPN for secure remote access, enabling users to connect to shared drives and internal company resources
• Configure and support label printers (DYMO, Zebra), including setup, troubleshooting, and creation/modification of serial and barcode labels
• Providing after-hours support for business-critical systems as required, ensuring minimal downtime and timely resolution of urgent issues

IT Support Analyst - Sparkeye Technologies - Lahore, Pakistan

(2017-07 - 2023-07)

• Acted as escalation point for Service Desk incidents, supporting junior technicians and resolving complex technical issues across multiple client environments
• Managed and resolved support tickets using helpdesk/ticketing systems while maintaining SLA compliance
• Provided guidance and mentorship to end users and junior support staff, improving overall service desk efficiency and first-contact resolution rates
• Supported Windows Server environments including Active Directory user management, permissions, and Group Policy administration
• Assisted in endpoint support and device configuration across desktops, laptops, and network-connected systems in enterprise environments
• Worked with enterprise wireless and switching environments, including familiarity with HP Aruba wireless access points, switching concepts, VLANs, and network connectivity troubleshooting
• Participated in system deployments, upgrades, and infrastructure rollouts including servers, network devices, and workstation setups
• Installed, configured, and maintained network infrastructure including switches, routers, and wireless access points across client sites
• Performed root cause analysis for recurring technical issues and implemented long-term fixes to improve system reliability and reduce downtime
• Collaborated with vendors and internal teams to resolve escalated infrastructure and connectivity issues efficiently
• Ensured system security compliance through regular patching, antivirus updates, and basic endpoint protection enforcement

B.SC. - Computer Science - University of Engineering & Technology