Zubair Yousuf

Cloud Support Engineer

Talent

PKMember since July 30, 2026

BashGitMySQLMariaDBPythonKubernetesJira Service ManagementZendeskIncident managementRedisCI/CD pipelinesGitHub Actions

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BashGitMySQLMariaDBPython

About

Cloud Support Engineer with 4+ years of hands-on experience supporting cloud and on-premises IT environments for global teams. Skilled in Linux administration, MySQL/Redis, and network troubleshooting (DNS, SSH, VPN, firewall), with exposure to AWS-hosted environments through large-scale infrastructure migrations. Strong track record of resolving employee support requests, hardening infrastructure, and maintaining high-availability systems.

Experienced with ticketing platforms (Jira Service Management, Zendesk), incident management, and root cause analysis. Proficient in Bash/Python automation to reduce operational overhead and accelerate troubleshooting. Comfortable working independently across international time zones and collaborating with technical and non-technical stakeholders alike.

Experience

Senior Engineer I at Digital Ocean (Cloudways) (2022-01 – Present)

Led 1,000+ website migrations (WordPress, Laravel, Magento, React, custom CMS), managing planning, DNS/SSL, database migration, testing, and cutover with minimal downtime.
Migrated client infrastructure from AWS and other cloud platforms to Cloudways, gaining hands-on exposure to AWS service configurations during planning, DNS cutover, and database migration phases.
Designed and implemented secure virtual networks, firewall rules, and SSH access policies to harden infrastructure.
Supported MySQL/MariaDB and Redis-based applications by troubleshooting performance and data-related issues in production systems.
Implemented monitoring and observability (logs, metrics, traces) to accelerate incident detection and troubleshooting.
Performed root cause analysis on recurring infrastructure incidents, including DNS and connectivity issues, and implemented preventive fixes to reduce repeat support tickets.
Working knowledge of CI/CD pipelines, GitHub Actions, and container/Kubernetes fundamentals.
Automated routine operations with Bash and Python scripts to reduce manual effort and speed deployments.
Configured Linux servers for diverse workloads and supported installation of user-requested software packages.
Provided L2/L3 technical support to global customers, handling support tickets and available to assist teams across Asia-Pacific and Americas time zones.