Zuleyka Santos

Currently looking for full time dental assistant positions. CPR certified and bilingual in Spanish. To utilize my transferable skills from previous jobs, in a new, nurturing environment where I can grow with the company.

Willing to relocate to: Nashua, NH - Lowell, MA - Haverhill, MA. Authorized to work in the US for any employer

Dental Assistant (OTJ) - Lowell Community Health Center - Lowell, MA

(2024-05)

Referrals Specialist - Lowell Community Health Center - Lowell, MA

(2023-09)

Mental Health Coordinator - Pediatrics West, PC

(2022-04 - 2023-08)

Managing Scheduling appointments for 3 Mental health providers. Sending resources for mental health patients. Documenting, preparing files for providers/patients, processing referrals, working closely with the pediatric psychiatric nurse. Using Athena, Practice management, insurance verifying softwares.

Patient Service Representative - Pediatrics West, PC

(2022-01 - 2022-04)

Scheduling appointments in proper allocations. Verifying insurances, taking lab results, faxing, Filing, checking in patients, filter and direct calls to appropriate persons. Electronic Covid screening, medication refill request, sorting through incoming faxes and incoming medical records

Registration Clerk - CareWell Urgent Care

(2021-07 - 2022-01)

Using Athena to register and check patients in for visits. Answer and direct phone calls to appropriate persons. Verify insurances. Scanning, barcoding, filing Paperwork such as Dots, drug screens, sports physicals and more while following safety guidelines.

Front desk agent - Holiday Inn Tewksbury - Tewksbury, MA

(2017-07 - 2021-07)

• Checking guest in/out of the hotel
• Assisting with any questions or concerns
• Processing CC payments and deposits, also from 3rd parties
• Entering guest info into system
• Answering phones, sending faxes
• Familiarize myself with regular guest and companies that use our hotel

Crew member - Dunkin' Donuts

(2017-02 - 2019-11)

part time

• Worked as both a crew member and manager in training
• Completed 6 steps of guest services with every order
• Take and make customers coffees and food
• After the peak hours, go into back office do daily safe count, deposits, settle drawers from previous day
• Close out previous day by entering waste and other data's
• Opening up the new day make safe drops
• Cleaning, stocking, checking quality control and temps every 4 hours via redbook
• Ensuring the team is in position and ready to take on customers

Housekeeper - Lowell General Hospital - Lowell, MA

(2015-12 - 2017-08)

Disinfected patient rooms using 7 steps of sanitation

• Recorded daily activity via telephone log/ in/out from each room
• Safely used specific chemicals to clean beds, bathrooms, operating rooms & equipment, lobbies
• Put patients first in everything we do

Receptionist - Arbor Homecare Services - Chelmsford, MA

(2014-06 - 2017-08)

Greeting patients

• Answering phones, data entry
• Scheduling appointments
• Filing, record keeping

Diploma - Math, Science, & Technology Academy - Northern Essex Community College (2009 - 2010)

Upper secondary education - Lawrence High School (2009)