Deskside Support Engineer

Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for end users. The role involves troubleshooting hardware and software issues, managing IT assets, and ensuring smooth day-to-day IT operations across the organization.

Key Responsibilities

• Provide Level 1 / Level 2 technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain Windows / macOS operating systems and standard applications.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Support email configuration (Outlook), VPN access, and remote access tools.
• Perform system upgrades, patches, and antivirus updates.
• Configure and troubleshoot network devices (LAN/WAN, Wi-Fi, switches).
• Maintain IT asset inventory and documentation.
• Provide on-site and remote support as required.
• Coordinate with vendors for hardware repairs and replacements.