Felipe Cerviño

Software Tester currently at Investors Trust SPC, having moved from back-office analysis into software testing. Experienced in manual & automation testing using Selenium, SQL for database validation and familiar with tools such as JIRA, TestRail, Postman, Git, and Jenkins. Studied at CES-UDELAR in functional, regression, and smoke testing, with exposure to API testing and CI/CD. Seeking to grow as a QA tester and further develop my skills.

Software Tester (Back Office Analyst) at Investors Trust SPC (2023-07 – Present)

• Within the testing team, my work is mainly focused on manual testing, complemented by test automation. On the manual side, I analyze requirements, design and execute test cases, report and follow up on incidents, and document results to ensure quality, accuracy, and efficiency.
• On the automation side, I contribute to the automation lifecycle, including planning and designing tests by defining test cases, acceptance criteria, and coverage. Also, developing and verifying test scripts, including debugging and validating results. Maintaining and executing automated tests regularly to ensure stability and functionality. Also, documenting and managing project activities.
• As a Back Office Analyst: I analyzed new business requests to ensure compliance with regulatory requirements and recent amendments. Manage documentation and conduct contract analysis, following up on operational cases related to onboarding, account maintenance, and client assistance. Apply AML/KYC and compliance controls, assessing document consistency, tax information, and source of funds, ensuring alignment with internal policies and AML/CFT regulations. Process and monitor financial transactions, including fund deposits and withdrawals, ensuring accuracy and regulatory compliance. Analyze payments made through wire transfers (ACH, Swift, IBAN), direct debit, and credit cards, verifying bank account details and supporting documentation before authorizing and forwarding payments. Coordinate the resolution of operational incidents with financial advisors and internal departments to ensure execution.
• Translate a wide range of forms and documents and perform accurate data entry to ensure legal standards. Maintain and update databases with a strong focus on KYC processes and name screening. Provide operational support to financial advisors and clients through email and other communication channels, managing correspondence in English, Spanish, and Portuguese within an international corporate environment. Maintain high service standards and consistently meet deadlines in a fast-paced setting using a ticketing system.

Logistics Administrative at UES/Upostal (2021 – 2022)

• Managed the complete shipment lifecycle: organizing shipments, coordinating drivers, tracking delivery statuses for timely distribution, communicating with suppliers on order status/schedules/issues, overseeing returns with customers and suppliers, and providing customer support for shipping inquiries, tracking, and delivery issues, ensuring smooth logistics.
• Provided onboarding training to new employees, at company branches and managed inventory levels through regular stock checks and coordinating with internal suppliers to maintain adequate stock availability.

Call Center Representative at Alorica, La Red de Servicios & AyG (2017 – 2020)

• In the Customer Service sector: managed inbound calls, responded to emails, and assisted customers via chat in a multitasking environment. Identified and resolved customer issues and complaints promptly, escalating complex cases to higher levels of management when necessary. Updated customer information, inquiries, and interactions in the CRM system, ensuring data accuracy and proper follow-up.
• In the Commercial sector: I specialized in the sale of intangible products, including various types of insurance from multiple providers, credit cards, and assistance plans. Conducted outbound calls to customers to generate sales opportunities and promote products and services.

E-commerce Administrative at TiendaMIA.com (2016 – 2017)

• Coordinated with shipping carriers to ensure timely delivery of orders and managed shipping-related issues or delays. Handled return requests, processed refunds, and oversaw the returns process through the CRM system.
• Added new products to the website, updated existing listings, and ensured accurate product descriptions, images, and pricing. Conducted regular website audits to identify and resolve technical issues, collaborating with web developers for updates and enhancements as needed.
• Assisted in the implementation of marketing campaigns, including email marketing initiatives and social media promotions.

Software Tester in Software Testing – Centro de Ensayo de Software (CES-UDELAR)

Licenciatura in Arte Digital y Electrónico – Universidad de la República (UDELAR)