Giancarlo Gianazza

Experienced professional with over 11 years of experience delivering bilingual services across technical support, sales, customer service, translation and client relationship management. Proven ability to identify and implement process improvements, paired with a strong talent for clearly communicating complex technical concepts to diverse audiences. Highly efficient under pressure with a track record of building strong rapport with clients, customers and colleagues at all levels.

Bilingual Construction Translator and Document Control Specialist - Mota Engil Uruguay - Client: Katoen Natie - Terminal Cuenca del Plata, 2nd Port Expansion Project, Montevideo, Uruguay

(2026-02 - 2026-04)

• Attend Project Management, Operations, and Engineering meetings with both the builder's and client's teams (HSE, QA, Construction, Procurement and Design departments), as well as overseas teams, to provide translation services and prepare meeting minutes documentation through shared-screen collaboration (Microsoft Teams).
• Participate in internal contractor meetings to provide English-Spanish and Spanish-English translation support.
• Translate documentation related to construction procedures and method statements, as well as any other documents required by the aforementioned departments, while correcting formatting and style as needed (Microsoft Word and PDFX-change Editor).
• Manage all official communications between contractor and client via transmittal, communication note, letter or correspondence, ensuring compliance with the client's structure of file names (Sender-Receiver-Area-Document Type-Number-Purpose-Revision) and formatting requirements, to maintain full traceability (Outlook).
• Act as a liaison between the client and contractor teams regarding outstanding observations or document reviews, providing translation support as required, and maintaining records of all internal and external communications through log reports (Microsoft Excel).
• Prepare and present subcontractors to the client for their review and approval.

Bilingual Sales Specialist and MSP Cashier - Grupo Arribada / Rumbo Sur / Britt Shop / Morpho Travel Experience - Carrasco Airport, Uruguay

(2025-09 - 2026-02)

• Handle point-of-sale transactions, processing cash and card payments in multiple currencies, including U.S. dollars, euros, Brazilian reais and Uruguayan pesos.
• Address customer concerns and deliver solutions for their claims, refund requests, post-purchase modifications and escalated cases.
• Implementation of cross-selling and up-selling strategies to close sales on souvenirs, handmade crafts, clothing and grocery items, while promoting in-store offers and campaigns.
• Manage computer billing and fiserv payment solutions technology.
• Work across six retail locations at Carrasco Airport, supporting store opening and closing, restocking and store upkeep.

Bilingual Client Relationship Specialist/Manager - Altisource/Granite Risk Management

(2024-04 - 2025-03)

• Facilitate the onboarding process for Loan Officers, Brokers, Processors, Builders, and Borrowers through welcome emails and calls (LiveVox, Microsoft Teams, Outlook), ensuring a smooth and professional introduction to the company's portal, inspection options, disbursement policies, and required documentation for each type of draw, in accordance with state-specific requirements.
• Manage emails, internal communications, project data, and CRM systems through portal and ticketing platforms to ensure operational efficiency (DeskPro, KeyStone).
• Analyze raw data to develop insightful KPIs, driving measurable improvements in departmental performance while creating reports on draws and inspections from various lenders to facilitate project tracking and prevent delays and escalations (Office Pack, Sharepoint and Network Drives).
• Track and follow up on the progress of draws and inspections to ensure timely completion of tasks and adherence to schedules.
• Provide support to the Pre-Close team concerning Contractor and Project Review Processes, helping parties understand requirements and pending items.
• Guide new employees and team members through procedures, platforms and policy frameworks to ensure operational consistency.
• Translate between English and Spanish to bridge communication gaps related to project and contractor reviews, as well as pending documentation for draws and inspections.

Bilingual Client Intake Specialist and Legal Receptionist - Stafi

(2023-11 - 2024-04)

• Handle inbound or outbound calls, emails, and text messages related to legal matters (DialPad)
• Submit client intake forms for immigration cases and other areas of law to various law firms across the U.S. (+20)
• Schedule consultations and process payments over the phone, while applying sales pitches to ensure potential clients hire the services of attorneys represented by Stafi (Calendly).
• Perform client follow-ups as requested by the attorneys. and provide basic receptionist services for incoming calls from lawyers, judges, court officials, vendors, service providers, clients, etc (Google Docs, Sheets, Forms).
• Document or discuss interactions with any party involved using different software and platforms, including ChatGPT, Zingtree, Google Drive, Gmail and Google Meet.
• Edit videos for training purposes and create and edit evaluation quizzes using ChatGPT (Veed.Io).
• Translate between English and Spanish to ensure smooth communication between lawyers or attorneys and their clients.

Bilingual Technical/Product Support and Customer Service Specialist - Alorica/Amazon

(2020-09 - 2023-03)

• Handle phone calls, emails, or multiple simultaneous chats, to assist customers with any technical issues related to products purchased via Amazon.
• Address inquiries and offer solutions regarding physical defects, missing parts, incorrect products, delivery delays, signs of previous use, etc. on received items.
• Provide support for account-related issues, charges, orders, memberships, and any other customer requests like locating misplaced packages, correcting wrongful charges, and fixing user or membership issues within the platform.
• Facilitate product replacements, activate warranties within Amazon's AWS system, or with third-party sellers and/or manufacturers. Assist customers in obtaining or claiming protection plans and extended warranties.
• Identify and escalate potential threats, risks, or fraud to prevent system abuse.
• Create and manage follow-ups for customer cases, collaborating with third-party sellers, manufacturers, and postal services (UPS, USPS, Canada Post, FedEx, DHL, etc) via phone, email, or chat to resolve product/order issues.
• Conduct online research and quickly interpret complex manuals and guides to troubleshoot technical and physical product issues, delivering effective solutions to Amazon customers.
• Brief documentation of interactions summary mentioning root causes and solutions.

Bilingual Technical Support Leader and Specialist - Tata Consultancy Services/Target Corporations

(2012-02 - 2017-03)

• Audit and provide feedback on the work of team or personally supervised members on technical leading or team leader back-up positions and responsibilities, while helping to mentor and train new IT staff.
• Review and prepare documentation, troubleshooting guides, knowledge articles and conversion steps, to identify, diagnose, and resolve any issues or malfunctions, as well as help with complex processes to be implemented for business purposes (Windows 7, Office pack).
• Diagnose and resolve network and software issues (My Access, Putty, data bases, Cisco Switches and Voice Gateways, Windows Servers, Citrix).
• Upgrade, update, and modernize outdated technologies, converting analog systems to digital, such as switching from analog phones to VoIP; upgrading analog cameras to digital live streaming and recording; upgrading cash registers; configuring generators, alarms, servers, point-of-sale systems, and digital or virtualized storage) - (Genetec (5.2)/Omnicast/Security Center, Cisco's CUCM).
• Provide First-Level Support for technical or administrative issues while handling inbound calls and emails from executives at Target headquarters' locations (Service Now, RSA Security Console for Hard VPN o Soft tokens, Adaptive Authentication, AnyDesk).
• Work under tight deadlines to meet project goals and provide one-on-one client and auditor reception.
• Offer remote guidance to on-site technicians (based in the U.S. or Canada) regarding general connections, device configurations, camera placement and connection, phone system set up, and other preparations.
• Configure and program technologies such as Cisco devices (Switches, Routers, Phones), Axis equipment (cameras, encoders), and others.

Bilingual Customer Service Representative and Content Moderator - Telecomnetworks

(2011-02 - 2012-02)

• Manage over 150 dating websites, overseeing payment systems, memberships, discounts, refunds, and addressing fraud attempts.
• Moderate user-generated or uploaded content to ensure compliance with guidelines, prevent the leakage of personal user information, and avoid violations of allowed content policies.
• Handle inbound calls and emails from existing or potential customers

National Bachelor Degree - English as a Second Language Teacher - CENTRO REGIONAL DE PROFESORES DEL SUR (2019-03)

Certificate of Advanced English - English - ESOL CAMBRIDGE (2012-01 - 2012-01)