Melisa Masotti

Bachelor's degree in International Trade with experience in logistics operations, Customer Service, and administrative management, coordinating import and export operations across multiple transportation modes. Experienced in end-to-end shipment follow-up and daily communication with clients, international agents, suppliers, and other stakeholders throughout the logistics chain. Service-oriented professional focused on building strong client relationships through personalized follow-up, proactive status updates, and effective resolution of inquiries and operational issues.

Organized, proactive, solution-oriented, quick to learn, and adaptable. Open to operational or commercial roles. Available immediately.

Customer Service / Operations at Galeón Logistics Solutions S.A. (2025-03 – 2026-08)

• Daily communication and personalized follow-up with clients throughout the entire development of their operations.
• Ongoing communication with international agents, suppliers, carriers, warehouses, and terminals.
• Proactive status updates, handling of inquiries, and management of operational issues, prioritizing clear communication and strong client relationships.
• End-to-end coordination and follow-up of operations from origin through final delivery.
• Ocean freight: LCL and FCL shipments via Buenos Aires, Montevideo, and Chile, including transloading operations and full-container shipments.
• Air freight: comprehensive coordination and follow-up of air import shipments.
• Road freight: LTL and FTL operations.
• Ocean freight: LCL and FCL operations.
• Air freight: export coordination and cargo delivery to the airport.
• Receipt, review, and analysis of supplier invoices related to logistics operations.
• Verification of accurate service billing, checking concepts and correspondence with each operation.
• Administrative management, data entry, updates, and information control within internal systems.
• Review of costs and supporting documentation; follow-up on billing discrepancies or inconsistencies.
• Preparation, review, and control of international trade documentation; use of MITS and Kipin.

Bachelor's Degree in International Trade – Universidad Empresarial Siglo 21 (2022 – 2026)

Specialization in Supply Chain Management – Rutgers University (2026-07)