Team Lead Operations
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Hello,
I carry 6 years of work experience with various companies and clients.
Hello,
I have a good experience in People Management, Project Management and in Risk Management.
I have 6 years of experience as Team Lead Operations and client interaction.
Worked in various projects with different clients and handled a team of 60 people at a time.
Monitoring and preparing daily, weekly, monthly, performance, stacks and RAG report.
Sharing feedback on performance individually, understanding the difficulties and taking necessary action to improve agents performance.
I am a graduate of Information technology.
I have done my under graduate in Mathematese, Physics and Chemistry.