Wa Ber

IT Support Specialist with more than 10 years of experience in Help

Desk support Highly motivated to continue growing professionally within IT industry.

Experience in both large and medium size companies giving hardware and software support focused in end-user assistance.

Additionally, I can create technical manuals, documentation, and reports, as well as develop small software tools and scripts to improve office workflow and operational efficiency. Certified Manual Software

Tester capable for designing, executing, and documenting test cases,

reporting bugs, and supporting quality assurance processes.

Immediate Start Available.

Uruguay National Post (2010 – 2016 & 2018-2020)

 Help Desk Support and technical support.

 Hardware/Software troubleshooting and repair including printers, data collector devices like Symbol,

Honeywell.

 PC installation, imaging, cloning.

 Network configuration and device installation.

 Ticketing Software like GLPI, IRM.

 Mailing software support and configuration

( Outlook, Zimbra, Thunderbird).

Telefonica Uruguay (2016-2018)

 Software Tester & 2nd Level Systems Support.

 Experience providing support to internal and end users using internal ticketing systems.

 Software testing of manual cases, design and execution, including report creation and result analysis.

Uruguay National Post (2008-2010)

 Inspector at Post Security Division

 Visits to company facilities and departments.

 Tasks related to inspection: Investigations,

Interrogations.

 Compose direct reports to the company directory.

 I created the database of the division.

Computer bachelor degree. (2002-2005)

Equivalent to CompTIA A+ and NFQ level 7

Universidad del Trabajo del Uruguay (UTU).

Title: Computer Processing and Maintenance

Technician.

 Graphic Designer certificate.

 Software Tester certificate.