Carlos Jesus

Professional in Modern Languages with over 7 years of experience in translation, writing and interpreting, both in academic and corporate environments. I have worked in customer service in the baggage department for European airlines, using English as the main language in daily communication with North American passengers. I have participated in multilingual content management, technical proofreading and project coordination in multicultural environments.

I stand out in my ability to adapt, linguistic accuracy and commitment to quality service in international contexts.

OVER-THE-PHONE INTERPRETER (OPI) at PROPIO (2025-12 – 2026-04)

I served as an interpreter providing real-time Spanish–English interpretation between clients and service providers across the United States. Experienced in handling calls within healthcare, banking, insurance, and customer service environments, ensuring accurate communication and cultural understanding for Spanish-speaking individuals.

CALL CENTER AGENT at Bluelink International Chile (2022-03 – 2025-07)

I worked in the baggage department, assisting Air France and KLM passengers whose baggage was lost or delayed. I handled inquiries in English and Spanish, focusing mainly on calls from North America. I collaborated in baggage tracking, assistance in refund and compensation processes, as well as in the generation of reports and claims. I maintained internal communication with international terminals to follow up on cases until resolution.

TRANSLATION ADMINISTRATIVE COORDINATOR (TAC) at SDL Chile Sociedad Anónima (2020-08 – 2020-12)

I managed translation projects for companies in the technology, financial and medical sectors, reviewed translated submissions, coordinated deadlines with internal teams and ensured the linguistic quality of the texts according to each client's specifications.

ENGLISH TEACHER at U.E Colegio Privado Espíritu Santo (2019-01 – 2019-06)

I taught English as a foreign language to elementary and high school students. I designed pedagogical content and adapted methodologies to facilitate language learning.

PROJECT ASSISTANT at Facultad de Humanidades y Educación – Universidad de Los Andes (2018-05 – 2018-09)

I participated in the writing, translation and adaptation of the institutional website in English. I ensured the correct communication of university information to English-speaking users.

TRANSLATOR at Centro Budista de Mérida (2017-03 – 2017-07)

I translated Buddhist texts as part of my training. I contributed to the dissemination of teachings for an international community dedicated to Buddhist meditation and philosophy.

SIMULTANEOUS INTERPRETER (ENGLISH - SPANISH) at Cuartel de Bomberos del Estado Mérida (2017-01 – 2017-01)

I perfomed 30 hours of interpreting during a technical exchange between Venezuelan and Canadian firefighters organized by the Fire Rescue International Training Association (FRITA).

Bachelor's Degree in Modern Languages – Universidad de Los Andes (2019)