Emanuel Baquero

25-year-old bilingual professional with a multidisciplinary background in operations management, customer service, and industrial maintenance. Expert in optimizing production and logistics processes, with advanced skills in conflict resolution and consultative sales. I stand out for my ability to adapt to high-pressure environments and my constant focus on operational efficiency and customer satisfaction.

Bilingual Sales Representative at AT&T Inc. (2025-05 – 2025-12)

Consistently exceeded monthly sales targets by implementing upselling and cross-selling strategies for accessories and additional services. Provided expert, personalized advisory on mobile plans, internet services, and devices, ensuring a high-quality multilingual customer experience.

• Consistently exceeded monthly sales targets by implementing upselling and cross-selling strategies for accessories and additional services
• Provided expert, personalized advisory on mobile plans, internet services, and devices, ensuring a high-quality multilingual customer experience
• Managed the end-to-end sales cycle, including prospecting, showroom product demonstrations, and contract activations
• Efficiently resolved technical incidents and provided specialized support to ensure customer satisfaction
• Administered AT&T systems, including order processing (OS), record updates, and inventory management
• Analyzed and reported daily performance metrics to track and optimize sales results

Packaging Machine Operator - Food Industry at Old Products CO of Illinois (2024-08 – 2025-12)

Optimized production processes, achieving a significant reduction in defects and ensuring consistent operational continuity. Performed preventive and corrective maintenance on industrial machinery, leveraging solid knowledge in PLC programming, sensors, and control software.

• Optimized production processes, achieving a significant reduction in defects and ensuring consistent operational continuity
• Performed preventive and corrective maintenance on industrial machinery, leveraging solid knowledge in PLC programming, sensors, and control software
• Configured and precision-adjusted packaging machines, monitoring critical variables such as speed, pressure, and alignment according to technical specifications
• Managed quality control and regulatory compliance, ensuring all processes and products met FDA and OSHA food and industrial safety standards
• Diagnosed and resolved equipment failures by interpreting technical diagrams, utilizing hand tools, and filing detailed reports in digital systems
• Coordinated technical shutdowns for format changes and shift transitions, effectively minimizing downtime

Warehouse & Inventory Assistant - Food Industry at Hyatt Hotel (2023-10 – 2024-07)

Optimized inventory management by implementing preventive controls to minimize losses and ensure 100% stock accuracy. Managed receiving and quality control, performing technical verifications of incoming goods to guarantee freshness and adherence to quality standards.

• Optimized inventory management by implementing preventive controls to minimize losses and ensure 100% stock accuracy
• Managed receiving and quality control, performing technical verifications of incoming goods to guarantee freshness and adherence to quality standards, with full authority over rejection processes
• Specialized in product rotation, strictly applying FIFO (First-In, First-Out) methodology for perishable items to significantly reduce waste and expiration-related losses
• Operated forklifts and heavy loading machinery safely and efficiently within high-volume warehouse environments
• Maintained digital stock control, utilizing inventory management software to track movements, ensure full traceability, and prepare detailed monthly audit reports
• Conducted cycle counts and periodic physical inventories to prevent shortages and optimize stock levels based on demand patterns

Restaurant Host at Hilton Hotel (2023-10 – 2024-07)

Strategically managed Front-of-House (FOH) operations, ensuring a smooth guest flow and optimizing table turnover to maximize shift profitability. Administered digital reservation systems and waitlists, leveraging technology to organize table assignments based on party size and specific guest preferences.

• Strategically managed Front-of-House (FOH) operations, ensuring a smooth guest flow and optimizing table turnover to maximize shift profitability
• Administered digital reservation systems and waitlists, leveraging technology to organize table assignments based on party size and specific guest preferences
• Led conflict resolution efforts, diplomatically handling initial complaints and complex situations to maintain high hospitality and guest satisfaction standards
• Facilitated interdepartmental coordination, acting as a direct liaison between the service and kitchen teams to ensure accurate wait times and efficient table resets
• Supported administrative controls and closing procedures, including cash-out tasks and final inspections to guarantee compliance with hygiene and organizational standards
• Demonstrated high performance under pressure, maintaining composure and professional courtesy in fast-paced, high-demand environments

Residential Construction Supervisor at Industrias Baquero, C.A. (2019-11 – 2021-11)

Managed and controlled project budgets, ensuring resource optimization and strict financial compliance throughout every phase of the construction process. Performed technical supervision and milestone validation, auditing project schedules, material quality, and construction progress.

• Managed and controlled project budgets, ensuring resource optimization and strict financial compliance throughout every phase of the construction process
• Performed technical supervision and milestone validation, auditing project schedules, material quality, and construction progress while authorizing progress payments based on completed work
• Directed on-site teams and subcontractors, coordinating multidisciplinary efforts to ensure projects were delivered on time, within scope, and according to technical specifications
• Led conflict resolution and decision-making, maintaining operational continuity through effective mediation between stakeholders, suppliers, and site personnel

High School – U.E.P Santa Ana de Jesús (2017)

Psychology – Rafael Urdaneta University