German Quintero Roman

Healthcare professional with 5 years of experience in medical billing and accounts receivable (AR). Strong customer service experience. Skilled in managing patient accounts, processing insurance claims, resolving denials, and handling appeals while ensuring accuracy and compliance with payer requirements.

Experienced in assisting patients and clients by clearly explaining billing details, insurance coverage, and account status in a professional and customer-focused manner. Strong background in revenue cycle management, AR follow-up, and payment reconciliation. Known for clear communication, problem-solving abilities, attention to detail, and delivering high-quality service in fast-paced environments.

Accounts receivable especialist - EMAPTA LATAM - Bogota

(2025-10)

Managed accounts receivable processes for Tidelands health in SC, including payment posting, claim follow-up, denial resolution, appeals, and insurance verification. Reviewed outstanding balances, updated patient and insurance information, and worked to ensure accurate billing and timely reimbursement while maintaining excellent customer service.

Medical Billing Specialist - OMEGA HEALTHCARE - Bogota

(2024-07 - 2025-10)

Omega Healthcare – Medical Billing & Accounts Receivable Specialist. Assisted NYU patients with billing and insurance inquiries, managed accounts receivable, resolved claim denials, processed appeals and reconsiderations, updated insurance information, and worked to ensure accurate claim resolution and payment processing.

Healthcare representative - OPTUM COLOMBIA - Bogota

(2023-07 - 2024-05)

Healthcare Customer Service Representative. Assisted members with health insurance inquiries, including medical, dental, vision, and life insurance benefits. Provided guidance on deductibles, copays, coinsurance, coverage details, claims, and plan-related questions while delivering professional customer support.

Customer Service Representative - TELEPERFORMANCE - Bogota

(2019-11 - 2021-04)

• Walmart.com – Customer Service Representative. Assisted customers with online orders, order updates, cancellations, refunds, and delivery issues while providing fast and professional support.
• Walmart Grocery – Customer Support Representative. Supported customers with grocery orders, delivery tracking, substitutions, payment issues, and order modifications.
• Grover – Customer Support Specialist. Assisted customers with tech product purchases, account inquiries, order support, and issue resolution through customer service channels.

High school diploma - Secondary education - COLEGIO GIMNASIO AMERICANO (2009) Funza

Idiomas - Languages - AMERICAN SCHOOL WAY (2021) Bogota

Diesel Engines Technician - Diesel Engines - POLITECNICO DE OCCIDENTE (2019) Funza

Automotive electrical system and components - Automotive electrical system - UNIVERSIDAD ECCI (2018) Bogota