Mario

I am a very curious person eager to learn and develop myself by communicating and interacting with highly capable people. I consider myself proactive and flexible, and I always like to have completed any work in an orderly manner and put my skills to the test. I also like to communicate with people in English and Spanish assertively, and I would love to be able to develop my knowledge and strengths.

Customer Service Agent at Foundever-SYKES. Assisting customers in English and Spanish, I attended customers with inquiries related to fraud, comunicating assertively with the customer, and making sure to solve the problem and ensuring quality throughout the calls.

Answerhero. I worked as a receptionist assisting customers in English and Spanish to resolve their inquiries and delivering a very good and satisfying customer service. With the ability of flexibility to acommodate to different scenarios and systems to help the customers making sure the quality for the calls was effective.

Advanced English Proficiency – INA (NATIONAL LEARNING INSTITUTE) (2022-01 – 2024-12)

Quality Control Technician – MAXIMO QUESADA TECHNICAL SCHOOL (2017-01 – 2022-12)