Mauro Chinza

Bilingual Customer Support Specialist and Intake Coordinator with 20+ years of experience in customer service, case management, client intake, and bilingual communication across inbound and outbound environments. Skilled in handling high-volume customer interactions, resolving service issues, conducting needs assessments, and maintaining accurate case documentation. Strong background supporting clients through phone, chat, and service coordination processes in both English and Spanish.

Intake Specialist & Client Services Coordinator at SITEL

• Conducted structured intake calls to assess customer needs and eligibility requirements.
• Assisted customers with service inquiries and routed cases to the appropriate departments.
• Performed outbound follow-up calls to ensure customer satisfaction and case completion.
• Maintained accurate documentation of all customer interactions and service updates.

Case Manager – Home Services at TELEPERFORMANCE

• Managed customer cases related to TV, phone, and internet service disruptions.
• Coordinated with technical support teams to resolve escalated customer issues efficiently.
• Tracked and updated case progress from initial contact through final resolution.

SEO Consultant & Community Manager at XYZies

• Responded to customer inquiries regarding digital marketing and service offerings.
• Managed social media updates and customer engagement activities.

English-Spanish Interpreter at Colombian Army

• Provided English-Spanish interpretation for military personnel and international visitors.
• Facilitated communication between multilingual teams and cultural groups.

Certificate in Advanced English – Meyer Academy

High School Diploma – Felix Varela Senior High School

Certificate in Marketing and Sales – SENA