Narvi Flores

Provide administrative support to the Payment and Services Manager by communicating, coordinating, and implementing both daily and long-term division goals.

Service Delivery Analyst II - Fidelity National Information

(2016-07 - 2025-02)

Provide administrative support to the Payment and Services Manager by communicating, coordinating, and implementing both daily and long-term division goals.

• Organize and update the internal database for vacation records, sick leave balances, contract renewals, and the monthly payroll process for the Latin American Division.
• Prepare HR documents, such as job descriptions and consular letters.
• Respond to employee queries regarding HR-related issues.
• Update developer occupancy for presentation at the weekly meeting.
• Assist the local PMO by participating in meetings to stay informed about changes and adjustments to the methodology.
• Conduct thorough audits of PM projects to ensure compliance with company regulations.
• Track new hires and renewals of the Individual Contract Agreement and Statement of Work, ensuring all approvals from the legal and financial departments are met, completing the process with the document endorsed by Global Procurement.
• Collect figures from the main file to create a monthly resource utilization report.
• Copy, file, and maintain paper or electronic documents and records of all important office transactions.
• Generate weekly reports and presentations of key management indicators.
• Manage inventory and create invoices, purchase orders, and delivery slips.
• Address the Program Manager's requests and queries, submitting and reconciling resource utilization reports.

Legal Administrative Assistant - Arias Tovar & Associates P. A

(2015-06 - 2015-12)

• Greeted clients and answered multiple phone calls while providing excellent customer service.
• Drafted documents such as legal correspondence, records/bills requests, and organized and maintained files.
• Conducted client interviews over the phone to obtain relevant case data.
• Draft correspondence to clients, courts, and attorneys; coordinate with clients the assembly of documentation and completion of questionnaires and forms.
• Prepared correspondence and legal papers such as residency requirements and the citizenship process, under the supervision of an attorney or a paralegal.

Cultural Affairs Specialist - U.S Embassy- Caracas, Venezuela - Caracas, Venezuela

(1983-09 - 2013-12)

• Provided strategic advice on events that foster mutual understanding between USA and Venezuela.
• Promoted personal, professional, and institutional alliances through training programs in history, art, society, and culture of the United States, offered to the Venezuelan audience.
• Coordinated with government institutions, non-governmental organizations, and universities to plan and implement over 200 activities on various topics such as the administration of justice, human rights, environmental protection, domestic violence, and conflict resolution. These activities included U.S. speakers, seminars, workshops, and digital video conferences.
• Created the U.S. Cultural Week, an event that showcases life in the United States through lectures, photographic exhibitions, study opportunities, and musical performances. This emblematic program was shown at 16 Venezuelan universities across the country.
• As a grant officer, I selected speakers, projects, and diverse cultural programs that aligned with U.S. Embassy goals for the host country. I took on the administrative lead role, managing budgets exceeding USD 150,000 per program. This involved overseeing the performance of 10 to 15 team members and presenting weekly reports to the Washington headquarters.
• Coordinated and implemented a training program for 120 Venezuelan criminal judges and 80 public defenders. This program focused on the theory and practice of the adversarial criminal system and was conducted through four seminars at the InterAmerican Center for the Administration of Justice, at the University of Puerto Rico Law School.

Bachelor's degree - law - Universidad Central de Venezuela