BILINGUAL TOUR LEADER & CUSTOMER EXPERIENCE SPECIALIST
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Dynamic and highly adaptable Bilingual Tour Leader and Customer Experience Specialist with over 8 years of international experience leading high-standard group dynamics, logistics, and shore excursions. Specialized in delivering premium, interactive, and high-satisfaction experiences for global travelers and international cruise lines from all over the world. Proven track record in route management, strict timeline control, and swift conflict resolution in open spaces.
Currently based in Valencia with absolute geographical flexibility and immediate readiness to add value to local tourism operations.
Tour Leader & Bilingual Guide Acompañante at International Tourism Operators & Cruise Excursions (2016-01 – 2024-12)
Successfully managed and executed large-scale and boutique historical, cultural, and active urban itineraries for over 8 years, serving premium international visitors from across the globe. Specialized in coordinating logistics, shore excursions, and shore-to-ship operations for discerning international cruise travelers and luxury boutique groups. Maintained precise scheduling and operational control over multiple simultaneous moving parts, ensuring flawless dynamic itineraries in crowded urban centers and open spaces.
Delivered high-impact storytelling, handled translations, and resolved real-time logistical, weather, or medical contingencies with complete calmness and professionalism.
Customer Experience & Group Specialist at Independent Travel & Hospitality Services (2024-01 – Present)
Official Tour Guide Certification – Generalitat de Valencia — Conselleria de Innovación, Industria, Comercio y Turismo
Bachelor's Degree in Foreign Languages – Major Academic Institutions (Havana, Cuba)
