Technical Support Engineer / DevOps Engineer / Infrastructure Engineer (Splunk / Observability)

Company Overview

We are a global technology and IT services organization delivering enterprise observability, security monitoring, and managed services solutions for international clients.

1Job Overview

We are looking for a Technical Support Engineer with hands-on experience in Splunk and enterprise infrastructure monitoring. You will work directly with client environments — operating monitoring platforms, troubleshooting issues, building dashboards, and ensuring systems are running reliably day to day.

This role suits engineers from an infrastructure, DevOps, or security background who enjoy working close to production systems and solving real operational problems for clients.

Key Responsibilities

• Operate and maintain Splunk and enterprise monitoring platforms across assigned client environments
• Onboard data sources and ensure log ingestion pipelines are complete and accurate
• Build and maintain dashboards, alerts, and reports tailored to client needs
• Investigate and troubleshoot monitoring gaps, data issues, and platform incidents
• Write SPL queries to support log analysis, root cause investigation, and reporting
• Integrate Cisco and enterprise network devices into Splunk for log collection and alerting
• Maintain runbooks, documentation, and deliver regular health reports to client stakeholders

Required Skills & Qualifications

Experience

• 3–5 years in technical support, monitoring operations, infrastructure, DevOps, or security engineering
• Hands-on experience with Splunk in a production environment
• Experience with Cisco or equivalent enterprise network infrastructure

Technical Skills

• Splunk administration and configuration (forwarders, indexers, dashboards, alerts, TAs)
• SPL query writing for log search, correlation, and reporting
• Data ingestion: Universal Forwarder, HEC, Syslog, SNMP, NetFlow
• Linux and/or Windows Server basics
• Python or PowerShell/Bash for scripting and automation
• Basic understanding of SIEM and incident response concepts

Soft Skills

• Strong troubleshooting mindset — comfortable digging into logs and data to find the root cause
• Clear communication when reporting findings to client teams
• Self-managed and reliable in a multi-client environment

Preferred Qualifications

• Splunk certifications: Core Certified User, Power User, or Enterprise Admin
• Experience with Splunk Enterprise Security (ES)
• Exposure to similar tools: Dynatrace, Elastic, Datadog, Microsoft Sentinel
• Cloud monitoring experience: AWS, Azure, or GCP
• Cisco certifications: CCNA or equivalent
• Experience in a managed services or client-facing support environment