Senior Payment Operations Specialist at Global Online Payment Joint Stock Company (FUTA) (2024-06 – Present)
- Led partnership development and contractual agreements with banking partners including BIDV, Agribank, BVBank, SHB, Napas. Managed end-to-end payment integration with banking systems, ensuring stable transaction processing and operational readiness.
- Collaborated with Product and Engineering teams to design and implement scalable operational workflows for the payment ecosystem, including transaction reconciliation systems, customer support workflows, and customer data management platforms, ensuring high system reliability and operational efficiency.
- Worked directly with key ecosystem partners to structure commercial partnerships and implement technical integrations for payment services, including platforms such as Be Group and Vexere, Futa Express, Bảo Việt insurance.
- Acted as a key liaison with State Bank of Vietnam (SBV) to ensure payment operations and product flows comply with regulatory frameworks and government decrees. Prepared and submitted periodic regulatory reports (quarterly and annual) in accordance with compliance requirements.
- Partnered with multiple internal teams across operations, product, technology, and communications to ensure smooth rollout and adoption of payment services across the organization, including internal communication initiatives within FUTA Group.
- Identified operational bottlenecks and implemented process improvements and automation initiatives to optimize operational costs while improving transaction accuracy, reconciliation speed, and customer service efficiency.
Associate, Payments (Planning and Marketing product) at Lazada (2021-06 – 2023-10)
- Responsible for KPIs of non-cash payment method. Support BUs to maintain relationships with partners such as: ZaloPay ewallet, MoMo ewallet, ViettelPay ewallet, Banks, Napas,…
- Support to analyze media + segment to marketing & promotion for BUs.
- Coop with Product and Tech Team to improve and maintain system & set up & process system.
- Lead launching product campaign
- Collaborate with internal teams to warrant targets and KPIs.
- Support for BUs to allocate and control budget for promotion and marketing plan.
- Support traffic for BUs according to the campaign of each month.
- Connect and deal scheme + benefits between seller/brand and BUs.
- Develop and implement a promotional Partnership Marketing Plan to drive new users and increase Market Share.
Marketing Project Management Specialist (Ecommerce - Marketplace) at MoMo Service - E Wallet (2019-08 – 2021-05)
- Maintain relationships with e-commerce platforms (partner) such as: Tiki, Lazada, Bách Hóa Xanh, Thế Giới Di Động,...
- Plan, manage action plan from 3 months to 6 months with partners.
- Collaborate with internal teams to warrant targets and KPIs.
- Allocate and control budget for all promotion and marketing plan.
- Develop strategies such as master plan & key materials of each stages.
- Build relationship with internal teams, press and international client partners.
- Develop and implement a promotional Partnership Marketing Plan to drive new users and increase Market Share.
Marketing Executive for game products at VNG Corporation (2018-03 – 2019-07)
- Collaborate with Product Team to ensure targets and KPIs are met.
- Plan, manage action plan from 3 months to 6 months.
- Allocate and control budget for all marketing activities.
- Qualify and control the production process of materials: brief, landing page, POSM, media, ads, PR, etc.
- Develop strategies as master plan & key materials of each stage of products.
- Create ideas and concepts for material producing.
- Plan, supervise and monitor the working process of suppliers, production house, ads, etc.
- Manage all event's details such as tournament eSports, press conference, etc
Account planner executive at Vnexpress (2017-10 – 2018-03)
- Develop advertising packages for businesses on Vnexpress
- Budget management for customers
- Work with reporters to write PR articles
- Controlling the progress and quality of the project
- Making periodic report to account manager and customers
Account executive at Clover Advertising Agency (2016-11 – 2017-10)
- Coordinating with the team to make proposal and presenting to customers
- Making quotations and issues related to the performance of contracts with customers
- Being a contact point with customers during the project
- Controlling the progress and quality of the project
- Making periodic report week/month to account manager and customers
