Senior Executive Training at VFBS – Popeyes Ha Noi (2025-07 – Present)
- Process & Standards: Build internal SOP processes for the restaurant system; inspect and ensure operational compliance across 19 restaurants in the Northern region per RBI standards.
- Training & Development: Organize and deliver operational management training courses for store teams; conduct internal orientation programs for new employees. Managing & Control Label Cost, Drive Your Business, Developing Your Team, Team Member Selection, Train the Trainer, Run Great Shift, Time Management, Save & Security, Customer Service, Orientation, etc.
- Customer Engagement: Design and execute balloon art and party decoration for kids-focused events, enhancing children's dining experience and driving family customer engagement.
District Manager at VFBS – Burger King Ha Noi (2024-03 – 2025-06)
- Business Performance: Receive and analyze KPIs from top management; audit sales, inventory, marketing, and operational processes daily/weekly to ensure targets are met.
- Reporting & Strategy: Report store performance to Operations Manager; conduct regular P&L meetings and advise revenue improvement proposals aligned with each store's context.
- Coaching & Development: Coordinate with Training department to develop management capabilities; implement new operating processes with store teams.
- People & Culture: Optimize staffing structures, manage recruitment and personnel transfers across restaurant clusters; build a company-oriented working culture.
Sr. Restaurant General Manager (Training Manager) at The Pizza Company – Vincom Times City (2019-04 – 2024-02)
- Operations & Quality: Build operational plans and processes; maintain highest standards of product quality, customer service, hygiene and food safety compliance.
- Financial Management: Conduct regular P&L analysis reports; manage all budget resources and maintain cost efficiency in store operations.
- Team Leadership: Manage and develop managers/staff to meet performance requirements; hold weekly and monthly review meetings with store management team.
- Customer Relations: Handle customer communications and resolve all customer-related issues.
- Key Achievement: Achieved 4 consecutive years of revenue growth (2019 – 2023).
Restaurant General Manager at The Pizza Company – Nam Dinh (2018-09 – 2019-04)
- Store Operations: Manage full store operations to meet company standards; build operational plans and processes.
- Training & Branding: Train staff, build brand recognition, and manage all in-store costs.
Assistant RGM – New Store Setup at The Pizza Company – Vinh, Da Nang, Hue (2017-05 – 2018-08)
- Market Expansion: Recruit staff and set up full operations for new market locations across 3 cities.
- Brand & Cost Control: Build brand recognition in new markets; manage store costs and reporting.
Shift Supervisor at The Pizza Company – Xuan Dieu (2016-08 – 2017-04)
- Daily Operations: Arrange work schedules, monitor daily operations, and propose improvement ideas.
