Bách La

Vendor Account Manager with 5+ years of experience in the wood furniture and upholstery industry, managing factory accounts across Vietnam and China. Deep expertise in end-to-end order management, product development coordination (from concept brief to bulk production sign-off), and new supplier sourcing & qualification. Experienced working from both the factory floor and the retailer, providing a rare dual perspective that bridges production realities with brand requirements.

Besides, possess strong understanding on relationship-building practices

Account Manager / Merchandiser at Roveconcepts (2024 – 2026)

• Managed a portfolio of factory accounts (wood furniture and upholstered sofa manufacturers across Vietnam and China), acting as the primary liaison between the brand and its supplier base.
• Oversaw end-to-end order management: PO issuance, PI cross-checking, production scheduling follow-up, milestone tracking (cutting, sewing, assembly, finishing), pre-shipment QC report cross checking, and final delivery confirmation, post-shipment claims management.
• Coordinated product development with factories: initiated technical briefs and sample requests, tracked development milestones, consolidated feedback across rounds, and managed approval flow from proto to pre-production to bulk sign-off.
• Sourced and onboarded new factories to expand the supplier base and improve category coverage — including market research, factory visits, capability assessments, trial order management, and vendor qualification.
• Negotiated pricing, MOQs, and lead times with factory accounts to align commercial targets while maintaining product quality standards.
• Collaborated with internal designer and QC teams to ensure factory-executed samples met brand specifications; translated design intent into production-ready items.
• Connected regularly with internal designer and QC teams, to ensure product details consistency.
• Tracked and enforced US/CA market compliance across all vendor accounts.

Sales/ Production Coordinator at Trieu Phu Loc Furniture Factory (2021 – 2024)

• Customer servicing, enrolling in daily conversation, information conveyance, negotiation and in person meet-up with customers and buyers.
• Developed products for large-retailers such as Costco, Sam’s Club, Lowe’s, Walmart, etc.
• Worked within the sales team of a large-scale wood furniture manufacturing facility (~16 workshops), gaining hands-on understanding of the full factory workflow: material planning, cutting, assembly, surface finishing, QC, and shipping preparation.
• Coordinated between production planning, QC, and warehouse teams to ensure smooth order fulfillment and on-time shipment for buyers.
• Built direct experience with US/CA-market compliance requirements applicable to wood furniture manufacturing: CARB Phase 2 / TSCA Title VI, BIFMA, PROP65, CAL 117, and FSC certification.
• Supported structural and durability QC protocols aligned with buyer requirement.
• Assisted in preparing third-party lab submissions (SGS, Bureau Veritas, Intertek) for inspection; followed up on test reports and resolved non-conformances with production team.
• Maintained production/shipment documentation: Production plan, PPS checklist, and shipping files (packing lists, CO, Lacey Act plant declarations, etc.).
• Developed a ground-level understanding of factory cost structures, lead times, and capacity constraints.

Master of Economics (ME) – University of Economics and Law (UEL), Vietnam National University HCMC (2024)

Bachelor of Business Administration (BBA) – University of Economics and Law (UEL), Vietnam National University HCMC (2020 – 2023)