Bảo Lê

IT Network / IT Helpdesk at Ho Chi Minh City University of Transport (2024-09 – 2026-03)

Provided direct technical support for over 500 students during on-campus exams, ensuring stable system operations and timely troubleshooting.
Supported the online learning system for over 20,000 students, resolving access, system, and network connectivity issues.
Configured and operated network systems: WiFi, Routers, Switches, and Access Points.
Managed network devices, ensuring stable connections and optimizing network performance.
Administered server systems, supporting operations and resolving system issues.
Troubleshot network issues (LAN/WiFi, IP conflicts, DNS errors) to maintain stable connectivity.
Assisted in relocating and installing the university's new server room.
Installed, maintained, and repaired computers, printers, and IT equipment.
Managed computer labs; proposed hardware upgrades, repairs, and equipment liquidation.
Performed routine maintenance of IT infrastructure and systems.
Administered the CCTV system and campus-wide WiFi network.
Drafted documentation and created video tutorials for the online learning system.
Supported lecturers and students in utilizing the online learning platform.

Team Lead – Enterprise Semester at Ho Chi Minh City University of Transport (2025-03 – 2025-09)

Led a team of over 30 students across 3 campuses; assigned tasks and monitored project progress.
Received technical requests from lecturers and appropriately delegated tasks to team members.
Instructed and supervised the installation and deployment of Access Points in classrooms.
Mentored students on network configuration, system administration, and troubleshooting techniques.
Ensured the stable operation of computer lab systems and network infrastructure across multiple campuses.

Giới thiệu