Bi Hoàng

Dear Recruitment Team,

I am a hospitality professional with solid experience in customer service and front office operations, having worked across roles including Receptionist, Customer Service Representative, Front Office Supervisor, and Front Office Manager. Throughout my career, I have developed strong communication skills, the ability to handle guest concerns effectively, and proven leadership in managing front office teams. I am highly focused on delivering excellent guest experiences, maintaining service standards, and ensuring smooth daily operations.

With a proactive mindset, strong sense of responsibility, and adaptability, I am confident in my ability to contribute positively to your organization’s service quality and overall success.

I am a hospitality professional with over 4 years of experience in the hotel industry, with a strong background in customer service and front office operations. I have worked across various roles including Receptionist, Customer Service Representative, Front Office Supervisor, and Front Office Manager.

Graduated at Hanoi University of Culture