TIKTOK TECHNOLOGIES VIETNAM Co., Ltd, - BYTEDANCE group
Senior Safety Labeling Quality Assurance (Aug 2024- on going)
Key Responsibilities
- Owner end-to-end performance management for Viet Nam market, constantly sustaining 95-98% quality accuracy, ensuring stable operations under high risk and fast changing environments
- Drove performance improvement initiatives through Root cause analysis (RCA), reduce repeat error rate by 35% and significantly improving execution consistency
- Established governance and alignment frameworks (calibration session, SOP standardization), improving cross-functional support consistency across QA, Operation, and BPO teams
- Acted as a key stakeholder bridge between cross-functional teams (Operations, BPO), influence in decisions making and ensuring smooth roll-out of new policies and workflow change
- Analyze performance data and operational risks to identify gaps, propose improvements, and enhance overall efficiency and quality outcomes to improve user experience and platform trust
Achievement
- Top highest performer in Performance Review 2025 (Rating: “Excellent”), promoted to a higher level. Ranked Top 5 QA globally by highest score in Global Policy Testing.
- Mentored and onboard-ed 5 new joiners, ramp-up and improving early-stage quality consistency.
- Hosted/co-hosted internal employee events at TikTok Vietnam office: ByteDance 15th Anniversary (Mar 2026), New Joiner Meetup (May 2025), Open House (Sep 2025), Year-End Event (Dec 2025), Senior Core ops specialist (Aug 2021- Aug 2024)
Contact: Ms Celine- 0343715185
