Cú

Business System Analyst with a Computer Science background (UIT - VNU-HCM) who both analyzes processes and builds the fixes. At OBranding I surveyed as-is workflows, identified operational bottlenecks, and deployed the solutions myself - AI agent pipelines, n8n workflows, and Python scripts - cutting manual processing time by 50% and sustaining 100 articles/week with zero manual writing.

Every change fully documented: PRD/SRS, BPMN flowcharts, and SOPs, owned through UAT sign-off. My process documents are written by someone who has also built the system on the other side.

Business Analyst - AI Automation at OBranding (2026-01 – 2026-06)

• Process analysis & solution design: surveyed the content publishing operation end-to-end (as-is), identified manual bottlenecks, and proposed the automation roadmap - then built it: a modular AI Agent Platform (Python + Gemini API) with orchestrator and tool-calling layers, cutting manual processing time by 50%.
• Process standardization: authored PRD & SRS documents, BPMN flowcharts, and SOPs aligning business rules across dev and ops teams - owning the full product lifecycle through UAT sign-off.
• Data analytics: produced audit reports covering recommendation hit rates, search KPIs, and cold-start analysis (Python + Chart.js); delivered interactive dashboards and structured findings to stakeholders, enabling data-driven decisions on product ranking and inventory prioritisation.
• Workflow automation: end-to-end n8n workflows integrating AI agents with internal APIs, sustaining 100 articles/week with zero manual writing.
• RAG reporting: built a Python pipeline connecting unstructured business documents to LLM context - natural-language KPI reports for management, reducing reporting lag from days to real-time.

Embedded Software Intern - Automation Test at Bosch Global Software Technologies Vietnam (2024-11 – 2025-04)

• Designed and maintained automation test scripts for production-grade embedded software within an Agile/Scrum development process.
• Authored and updated test cases from detailed technical specifications, collaborating with senior engineers across cross-functional teams.

Bachelor of Computer Science in Computer Science – University of Information Technology (UIT) – VNU-HCM (2021 – 2025)