Duy Võ

I have a Sales background with a customer orientation mindset, with knowledge related to the Sales field, such as STP, 4Ps, SWOT Analysis, and Minor Scale Data Analysis. Having experience working with people from overseas and in the domestic market. I am a very open-minded personality with well-trained communication skills, keen on challenging myself with difficult tasks, and equipped with a willing to learn spirit.

Therefore, I can further develop myself in terms of personal skills and make profits for the company.

Sales Professional at TEKCOM CORPORATION (2022-06 – Present)

Growth in sales revenue in the Philippines, Europe, India, the Middle East Region, and Morocco, bringing the firm to the top position of the list of plywood top exporters to India and the first Company in Vietnam who obtain the IMANOR Certification for exporting FFP into Morocco. As well as a growth sales revenue rate to 107% in 2023 - 2024.

• Hunting new customer prospects: Collecting the Leads from every possible source, sending or calling to engage. Filter the Leads to Opportunities by using the Cycle of Sales Process and utilize all available sources to convert them to Customers.
• Following the ongoing projects: Usually update information and the work that has been done to the team and manager to let them know and give advice.
• Market report/research: Making Daily/Bi-weekly/Quarterly reports for myself and for the management to make the right decision that fits with the current market status, the data usually collected: Micro and Macro Economy of the markets, Industry policies, Tax Policies, Exchange Rate, and Logistic cost.

Combine tools to make the report more efficient: STP Analysis: Segment customers into relevant targets, target them with common criteria that could fit with the firm's abilities, then create a unique position in the market (work with the Marketing team). 4Ps Analysis: By collecting information from the customers, I can know what the products customers/markets need, the selling price of competitors, and the routes/places to the markets. And other models.

• The Cycle of Sales Process: This process has been applied since the prospect was caught. It starts with approaching the target to understand their needs, then analyzing if they qualify with the company profile, then a quotation is proposed, closing with a Trial order, and closing the deal.
• Customers' intelligent collecting: Always maintain a warm relationship with customers to get supportive information from them to: Know the price/volume customers are buying from the competitors. What are their channels of distributing the goods? Prepare the sales scenarios that could happen in the next stage of the week/month/year. Get customers' plans in the next month/orders to prepare the pricing plan for winning the deal.
• Taking care of the customers: Customers will be classified into three groups, to easily spend time taking care: 1/ Key Account: Who provides a stable order with good margin and high volume, three to four times a week, could be under text or calling. 2/ Maintaining customers: these customers do not provide stable orders, but they can be a good source to push sales when the company needs volume. 3/ New strategic customers: these customers are under the scope of conquering and persuading them into new customers/loyal customers. In a year, there are one or two times to go abroad to visit customers.
• Promoting program: Establish the Rebate Scheme for customers to motivate the sales volume by setting a Volume Threshold for customers in order to encourage them to increase their sales volume.

Sales Professional at Tin Kim Plastic JSC (2021-04 – 2022-06)

• Making Business Research: Access to the internet to exploit the information and contact customers directly in the target markets to gather the current market situation, to find solutions for issues that the company is facing ( or potential issues)
• Taking care of the customers: Contacting directly with the customers via Social networks to keep in touch, take care of, and update the satisfaction trend of the customers to ensure there is sustainable customer retention.
• Hunting new customers - prospecting: Weekly or bi-weekly sending Introduction Letters/Cold calls and repeating the process.
• Follow and request for recovery of the Debts: Follow and contact customers to inform them to pay for the Invoices that have been due.
• Coordinate with Service Provider: To gather the information on the global shipping market from the Forwarder, empower them to advise the customers, To pay for the most efficient shipping fees.
• Sales admin tasks: Made Packaging List and Invoice, coordinated with logistics team to book vessels for customers, as well as checking the production plan with planning team and advising to customer in order to let them prepare.
• Grow customer: After closing the trial, customers were listed in a list that targeted to take care of them twice or three times a week. Getting their feedback after they used the trial order was a vital step to make sure new customers repeated the order.
• Problem-solving: Collaborating with other departments to gather information, data, and find the causes that lead to the issues, providing feedback, and supporting the customers.
• Following the ongoing projects: Usually update information and the work that has been done to the team and manager to let them know and give advice.
• The Cycle of Sales Process: This process has been applied since the prospect was caught. It starts with approaching the target to understand their needs, then analyzing if they qualify with the company profile, then a quotation is proposed, closing with a Trial order, and closing the deal.
• Customers' intelligent collecting: Always maintain a warm relationship with customers to get supportive information from them to: Know the price/volume customers are buying from the competitors. What are their channels of distributing the goods? Prepare the sales scenarios that could happen in the next stage of the week/month/year. Get customers' plans in the next month/orders to prepare the pricing plan for winning the deal.
• Planning For Promotion: Arranging a proposal for Management and customers to check, review, and confirm. Following the performance of customers as well as providing support to help customers and the company win the promotion.

Sales Professional at Nguyen Dinh Rubber Ltd. (2020-08 – 2021-04)

In the period between September to December of 2020, I have extended the customer network by catching more than 7 new customers from different nations such as Egypt, Indonesia, Colombia, Yemen, and the UAE.

• Taking care of current customers: customers will be classified into two groups: 1/ Key Account: Who provides a stable order with good margin and high volume, three to four times a week, could be under text or calling. 2/ Ordinary customer: customers place orders frequently, but the volume is limited and often bargain, twice a week. Offering to make the quarterly meeting.
• Hunting new customers - prospecting: Weekly or bi-weekly sending Introduction Letters/Cold call, and repeating the process until we have the trial order.
• Grow customer: After closing the trial, customers were listed in a list that targeted to take care of them twice or three times a week. Getting their feedback after they used the trial order was a vital step to make sure new customers repeated the order.
• Sales admin tasks: Made Packaging List and Invoice, coordinated with logistics team to book vessels for customers, as well as checking the production plan with planning team and advising to customer in order to let them prepare.

Bachelor's Degree in Business Administration; Major: Supply Chain Management – Estern International University (2015 – 2020)