Eyth Hoang

IT Business Analyst with hands-on, end-to-end delivery experience on an enterprise AI-powered platform. Proven ability to drive requirement elicitation across cross-functional teams of 20+ members, produce complete documentation packages (PRD, TRD, SRS, BRD), and deliver high-fidelity Figma prototypes for developer handoff. Track record of owning sprint deliverables independently and presenting product updates directly to BOD and C-level stakeholders.

Combines solid BA fundamentals with practical depth in AI agent behavior specification, RBAC design, and Agile/Scrum delivery.

IT Business Analyst at NewOcean & AIQuinta (2025-09 – 2026-03)

Owned BA delivery for an enterprise platform integrating Anthropic Claude Agent SDK to automate employee onboarding and production order workflows, collaborating within a cross-functional team of 20+ members.

• Drove requirement elicitation from stakeholder brainstorm sessions with domain experts; consolidated raw ideas into structured Feature Lists as the single source of truth for all downstream BA artifacts.
• Designed Wireframes and Mockups in Figma, visualizing AI agent interaction flows (conversational UI, onboarding steps, production order screens) to achieve stakeholder alignment before development kickoff.
• Authored PRD and TRD documents consumed directly by the dev team, specifying agent behavior, tool-calling sequences, and edge case handling for AI-assisted workflows.
• Defined AI agent behavior specifications: expected responses, tool-calling sequences, and fallback logic for each manufacturing workflow.
• Designed ERD for core data models; defined API specifications and validated endpoints using Postman for integration testing.
• Designed test scenarios and acceptance criteria; validated AI agent outputs for accuracy, coherence, and compliance with operational requirements.
• Presented sprint demos and progress updates directly to BOD and CPO; incorporated stakeholder feedback into iterative requirement refinements within Agile/Scrum framework.
• Delivered complete BA artifact package enabling the dev team to implement and iterate Claude Agent SDK integrations efficiently, with zero requirement re-work required across 3 of 4 production sprints.

Bachelor of Data Science in Big Data Analysis – University of Economics and Finance (UEF) (2021 – 2025)

Master of Engineering Physics in IoT, Artificial Intelligence & Machine Learning – VNU-HCM University of Science (2027-08)