Giang Đỗ

Manual QC Engineer with nearly 3 years of experience in testing web, back-office, and e-commerce systems. Strong expertise in manual testing, requirement analysis, test scenario/test case design, and defect management. Hands-on experience with API testing using Postman and basic SQL for data validation. Able to independently own testing for assigned modules, proactively identify high-risk scenarios, and ensure test coverage for critical business flows in Agile/Scrum environments.

Manual Test at FPT SOFTWARE (2022-01 – Present)

• Independently own manual testing activities for assigned, ensuring quality across end-to-end business flows before release.
• Analyze business requirements and user workflows early to define test scope, identify high-risk areas, and prevent requirement gaps.
• Design and maintain test scenarios, test cases, and checklists with a focus on critical paths and risk-based coverage rather than exhaustive testing.
• Execute functional, regression, smoke, and UAT testing to validate system stability across sprint releases.
• Perform API testing using Postman to verify data flow, business logic, and integration between frontend and backend services.
• Use basic SQL queries to validate data accuracy and consistency during testing.
• Validate user roles and permission control to ensure correct access rights across different system roles.
• Proactively identify edge cases and potential production risks during testing and requirement review, raising concerns early with BA and Dev teams.
• Log, track, and verify defects in Jira with clear reproduction steps, expected vs actual results, and test evidence.
• Collaborate closely with BA, Developers, and Product teams to clarify requirements, discuss impact, and verify fixes.
• Actively participate in Agile/Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

Manual Test at FRT – FPT Shop Website & Office Back Office System (2024-01 – Present)

• Independently own manual testing activities for assigned modules of the FPT Shop e-commerce system, including web and back-office features
• Analyze business requirements and user flows to identify test scope, test scenarios, and potential risk areas early in the development cycle
• Design and execute test scenarios, test cases, and checklists to ensure coverage for critical e-commerce flows such as product browsing, content management, internal notifications, and employee event check-in
• Proactively identify high-risk and edge-case scenarios during requirement analysis to improve test coverage and reduce production issues
• Perform functional, regression, smoke, and UAT testing before releases
• Validate user roles and permission control to ensure correct access rights across different system roles
• Report, track, and verify defects in Jira with clear reproduction steps, expected/actual results, and test evidence
• Collaborate closely with BA, Developer, and Product teams to clarify requirements, discuss impacts, and verify fixes
• Participate actively in Agile/Scrum ceremonies including daily stand-ups, sprint planning, sprint review, and retrospectives

Manual Test at GE – Training Management System (2023-01 – 2024-12)

• Perform manual testing for an internal training and learning management system used by multiple user roles
• Review requirements and business rules to build test scenarios aligned with real user workflows
• Design and execute test cases for core features such as user management, course registration, learning progress tracking, and reporting
• Conduct smoke testing and regression testing to ensure system stability before each release
• Support UAT testing, work closely with stakeholders to confirm expected behavior, and verify defect fixes
• Log and manage defects in Jira, ensuring proper priority and status tracking
• Collaborate with BA and Developers to clarify unclear requirements and minimize rework
• Participate in Agile/Scrum activities including daily meetings, sprint planning, and sprint review

Manual Test at Canon H CarePak – Warranty & Service Management System (2022-01 – 2023-12)

• Analyze requirements and business processes for warranty registration and service workflows
• Build test scenarios and execute manual testing to validate end-to-end functional flows
• Perform API testing using Postman to verify system integration and data consistency
• Use basic SQL queries to validate data accuracy in the database
• Execute regression testing to ensure existing functionalities were not affected by new changes
• Report and track defects in Jira with clear reproduction steps and supporting evidence
• Support UAT phase and collaborate with cross-functional teams throughout the testing lifecycle

Information technology – Ho Chi Minh City University of Technology (hutech) (2018-01 – 2022-12)