Hadley Boyd

I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for myself, and the opportunity to help the company advance efficiently also productively. Also, seeking to establish long-term employment while dedicating my skills to the best way for achieving company's goal.

Office Worker at MAXSAVER CORPORATION (2018-03 – 2018-10)

• Accountant Assistant
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Translated when needed.
• Supervised new staff members and delegated tasks to a team of 10 people.
• Pitched ideas on how to improve performance and efficiency.

Sales Representative at KONSYG COMPANY (2021-03 – 2021-11)

• Reach out to customer leads through cold callings.
• Achieve agreed-upon sales targets and outcomes within schedule.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Continuously improve through feedback.
• Answered calls, responded to emails, and spoke with clients via cold calls.

English Tutor at GL TEACHING SCHOOL (2018-02 – 2018-06)

Part-time

• Worked with students of the ages from high school
• Motivated students and encouraged them to get the confidence to explore different topics for their academic and psychological development.
• Effectively related complex questions to things many students would easily identify to help them find the relevance of different subjects in their lives.
• Focused on approaching problems with students instead of showing them solutions.
• Used game-based features to make studying effective, fun, and tailored to students.

Customer Service Representative at FLOWYLINE COMPANY (2021-11 – 2022-12)

• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints with sympathy and composure.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions.

Product Researcher at ICSD SOFTWARE SERVICE COMPANY LIMITED (2018-12 – 2021-02)

• Processed a range of documentation and entered information into databases.
• Helped management identify workflow issues and find solutions.
• Handled customer complaints with empathy and composure.
• Researched the goods in the US, and UK markets.
• Consistently met my short and long-term targets.

Freelance Tourguide at SAIGON ON MOTOBIKE (2020-06 – 2021-02)

• Provided translation and transportation services as needed
• Got to know local vendors and the proprietors of restaurants and attractions in order to bring unique and authentic experiences to the traveler
• Interfaced with transportation providers, attraction proprietors, restaurant management, and vendors
• Communicate with travelers during the tour in order to maintain an energetic and friendly atmosphere.

Freelance Translator at Self-employed (2022-11 – Present)

• Translate material accurately.
• Follow up with clients to ensure understanding and satisfaction.
• Collaborate with subject matter experts and other colleagues to understand technical texts.
• Ensure translated content conveys original meaning and tone.

Freelance Online English Tutor at Self-employed (2022-12 – Present)

• Worked with students of all ages online, ranging from high school to college, with different ability levels.
• Motivated students and encouraged them to get the confidence to explore different topics for their academic and psychological development.
• Effectively related complex questions to things many students would easily identify to help them find the relevance of different subjects in their lives.
• Utilized online chat rooms with shared whiteboards to do one on one tutoring with students in different parts of the country in an array of science and math-related subjects.
• Focused on approaching problems with students instead of showing them solutions.
• Engaged, challenged, and delivered instruction to students based on their unique circumstances and needs.
• Tutored students via web interfaces with essays, writing assignments, and other written projects.
• Used game-based features to make studying effective, fun, and tailored to students.

Certificate in Accounting – University Of Economics (2016)