Hào Trịnh

Dedicated and highly physical security professional with 2 years of shift management experience at Sedona Suites. Expertise in CCTV monitoring, access control, emergency response (First Aid/CPR, PCCC), and defusing disturbances according to strict brand standards. Excellent communication skills, confidentiality ethics, and physical endurance for demanding outdoor, night-shift, and high-mobility operations.

SEDONA SUITES — LOSS PREVENTION SUPERVISOR (July 04, 2024 – July 04, 2026)

CCTV & Alarm Systems Monitoring: Authorized and logged all access to secured areas while actively monitoring surveillance systems for suspicious activity or safety hazards.

Emergency Response & First Aid: Served as first responder during on-site incidents, coordinating with emergency medical services (EMS) and executing basic first aid/CPR protocols when required.

Conflict Resolution & Crowd Control: De-escalated disturbances professionally in full compliance with company policies, escorting unauthorized or unwelcome individuals off property smoothly.

Reporting & Information Confidentiality: Prepared detailed incident and daily activity reports, strictly maintaining the confidentiality of proprietary documents and internal records.

Team Coaching & Fair Treatment: Assisted management in training, motivating, and guiding junior security staff, acting as a trusted first point of contact for employee concerns.

Guest Service & Alcohol Control Standards: Welcomed guests with genuine appreciation, anticipated service needs, and strictly monitored adherence to alcohol safety regulations.

Physical & Operational Duties: Maintained high stamina to conduct extensive foot patrols across stairs, slopes, and uneven surfaces; capable of heavy lifting (up to 50 lbs unassisted) and working long night shifts.

• High School Diploma

• Certification in Fire Fighting, Prevention, Search & Rescue (PCCC & CHCN)

• First Aid & CPR Preparedness Training