Hieu Ngan Do

B2C App - Spearhead the end-to-end lifecycle for AI News, AI Prediction, Datalytics and Admin Portal.

Product Owner cum Business Analyst at UNITY SPORT (2025-12 – Present)

B2C App - Spearhead the end-to-end lifecycle for AI News, AI Prediction, Datalytics and Admin Portal.

• Coordinate between senior stakeholders and the engineering squads to ensure AI models and interfaces perfectly align with business objectives and optimize the user experience.
• Lead the prioritization of the product backlog; managing feature requests and user feedback to ensure consistent delivery cycles.
• Collaborate closely with engineering squads to validate technical feasibility for high-traffic mobile features. Ensure efficient solution design that balances performance with user-centric functionality.
• Facilitate Sprint Planning, Sprint Goal Review, Daily Scrum and Retrospectives to maintain team alignment and velocity.
• Author detailed PRDs, User Stories, and Acceptance Criteria, focusing on reducing development ambiguity and technical debt.
• Oversee the entire User Acceptance Testing (UAT) process and lead internal training sessions for cross-functional departments, ensuring seamless feature rollouts and organizational alignment.
• Initiated a proactive feedback loop by analyzing user behavior and competitor features to propose high-impact UI/UX enhancements.

Product Owner at KEGMIL (2024-05 – 2025-11)

SaaS Field Service Management - Act as the Product Owner for Part Lifecycle Management feature of Field Service Management application. Main client: Mitsubishi Elevator Singapore (MESP).

• Own the Part Management Lifecycle project - managing spare parts in field service operations.
• Define the Approval Workflow system, allowing customization of status flows, multi-layer approvals based on roles or specific users, and conditional actions according to employee levels.
• Design and implement role-based access control (RBAC) and feature toggles within the project, ensuring tiered access to features based on user roles and subscription levels.
• Deliver and maintain the Rule Engine feature - enabling dynamic, tenant-specific business logic without hardcoding; currently powering 50+ configurable rulesets for MESP.
• Define and lead the Changes Log feature by consolidating data from dual backends (Core & Frappe) to improve auditability and transparency.
• Create workflows and wireframes using Figma, collaborating with UI/UX designer to refine interfaces.
• Create and manage tickets in Jira across frontend (web/mobile) and backend teams.
• Prioritize and lead 2-week sprint cycles: facilitate planning, review, and retrospectives; ensure delivery through daily follow-ups and release checklists.
• Support tenant onboarding: import data, configure initial roles, and set up test accounts.
• Coordinate bug testing and validation with QC; verify ticket closure, feature quality, and release timeline.
• Conduct in-depth research on Field Service Management and ERP systems to ensure technical and business alignment.

Product Operations Collaborator at ZALO (2023-05 – 2023-11)

Member of Distribution team specialized in Preload tracking for VNG's various apps.

• Manage an annual $3.5M project with a database of 12 million mobile devices in Vietnam.
• Work with stakeholders, both external (top smartphone manufacturers: Samsung, OPPO, Vivo, Xiaomi) and internal teams (Product, Growth, Engineer, QC) to manage and enhance the product (tracking features, updating new APKs, and project sub-products).
• Collaborate with different teams to detect and fix bugs on partners' devices. Perform tests based on test suites and deliver results to relevant stakeholders.
• Handle admin tasks of the project (payment, contract) by collaborating with Finance team.
• Handle weekly reports, provide business insights based on preliminary data analysis.
• Monitor data to detect arising issues. Perform ad-hoc analysis upon request with insights extracted from querying internal database.
• Carry out Vietnam/SEA/Global smartphone market research.
• Perform competitors analysis including mobile apps and smartphone/tablet market.

Product Operations Intern at INTREPID GROUP ASIA (2022-05 – 2022-11)

Support stakeholders (local and regional teams in Vietnam, Thailand, Indonesia, Singapore, Malaysia, Philippines) with all current products to optimize sales on e-commerce platforms.

• Conduct trainings and provide stakeholders with product usage's guidance.
• Provide technical support including answering questions about products and assisting stakeholders with non-bug issues.
• Report technical problems to the QC team for bug fixing and follow up with all reported cases to ensure timely resolution.
• Deliver feature requests from stakeholders to corresponding BA/PO for development.
• Inform stakeholders of updates and resolutions upon their current issues.
• Contribute to users' guide and training documentation.
• Perform extensive research on e-commerce workflows (return/refund, payment,...) to support BA/PO during development cycles.

Bachelor's Degree in International Business Economics – Foreign Trade University HCMC (2019-09 – 2023-09)