Hoang Dao

Dedicated and solution-oriented Customer Support professional with over 4 years of active experience in the digital asset market. Leveraging a strong background in blockchain research and technical community management to provide exceptional user assistance. Proven ability to resolve complex inquiries, handle high-pressure situations, and translate intricate technical concepts into clear, actionable guidance for users.

Committed to enhancing user satisfaction and loyalty within global exchange ecosystems.

Caff-initiate at Espresso Systems (2025-11 – Present)

• Recognized as one of the top 80 contributors in the Espresso Systems ecosystem, actively supporting the management and building of the Espresso community.

Researcher at Arcane Labs (2023 – 2024)

• Conducted fundamental research and evaluated tokenomics to understand product mechanisms from a user perspective.
• Collaborated with KOLs to execute community campaigns, focusing on user engagement and brand trust.
• Analyzed project infrastructures to provide insights that improve user onboarding and support strategies.

Independent Web3 Researcher at Blockchain & Digital Asset Space (2021 – Present)

• Navigated multiple market cycles, gaining expert knowledge in L1/L2 solutions to better assist users with technical issues.
• Acted as a community educator, simplifying complex technologies for the Vietnamese market to facilitate safer adoption.
• Monitored on-chain activities to stay ahead of market trends and potential user concerns.

Telesales Intern at Sapo Technology JSC (2021-06 – 2021-10)

• Provided consultative solutions for retail businesses, mastering the art of handling diverse customer needs and objections.
• Successfully closed a 5-year high-value contract (25M VND) within the first 2 months of tenure.
• Managed 50+ outreach calls daily, consistently exceeding customer satisfaction and performance KPIs.

Bachelor of Business Administration – edX University (2020 – 2023)