Hugh

Account Executive and Business Development professional with 5+ years of experience managing client relationships, supporting campaigns, and driving new business across local and international markets. Skilled in handling client briefs, coordinating with internal teams and external vendors, and managing the full process from quotation to delivery and after-sales support. Comfortable working across different industries, with hands-on experience in merchandise and awards for sports-related clients.

Senior Business Development Executive - Amaze Awards - US Market - Remote

(2023-10 - 2026-03)

• Generated over $100k in annual revenue through targeted lead generation, email outreach, and new client acquisition in the US market.
• Managed 10+ key client accounts remotely with 95% retention, maintaining communication across PST, EST, and GMT+7 time zones.
• Acted as the primary day-to-day contact for clients: handled inquiries, clarified briefs, and provided proactive status updates.
• Translated client requirements (design, budget, deadlines) into clear, actionable instructions for internal stakeholders and overseas vendors.
• Coordinated full order cycle: from quotation and production to quality checks, invoicing, and payment follow-up.
• Managed production and delivery of medals, trophies, and branded merchandise for sports tournaments (basketball, hockey, soccer) and running events.
• Worked directly with sports organizations and sponsors to approve designs and align production with tournament schedules.
• Utilized HubSpot to track leads and account activities, improving pipeline visibility.
• Resolved post-delivery issues by coordinating quality investigations and proposing corrective actions.

Account Executive - Publicis Groupe

(2022-08 - 2023-12)

• Served as the primary contact for assigned client accounts, ensuring professional and solution-oriented communication.
• Refined client briefs for campaigns; coordinated with creative, planning, and production teams to deliver on scope and budget.
• Prepared proposals, presentations, and status reports for client meetings and internal reviews.
• Conducted market and competitor research to generate insights informing client strategy.
• Identified upsell and cross-sell opportunities and supported pitch preparation for new projects.

Account & Social Listening Executive - Kompa Media

(2021-06 - 2022-08)

• Served as the primary point of contact for key accounts across FMCG, F&B, and Consumer Electronics, delivering exceptional client service and fostering long-term relationships.
• Managed end-to-end campaign execution and content approval workflows; collaborated closely with stakeholders to integrate feedback and ensure 100% of client KPIs and service level agreements (SLAs) were met.
• Leveraged Social Listening tools and SQL to conduct comprehensive market research, translating complex data and sentiment analysis into actionable strategic recommendations for clients.
• Directed brand reputation management initiatives, advising clients on risk mitigation, handling crisis communications, and driving positive brand positioning strategies.
• Spearheaded content seeding and sentiment campaigns based on targeted market intelligence, continuously optimizing strategies to maximize client ROI and maintain brand health.

Bachelor of Business - Economics and Finance - RMIT University (2017-02 - 2019-05)