Huy Dinh
Ticketing Manager
Nhân tài
Ho Chi Minh City, Hồ Chí Minh0Thành viên từ 5 tháng 1, 2025
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Thuê người này
Gửi đề nghị công việc trực tiếp cho ứng viên này
Giới thiệu
- Support Customer B2B2C through hotline/live chat/email/Jira Service Desk 24/7
- Handle customers’ inquiries and complaints from branches
- Identify and escalate issues to technical/ sales/ marketing colleagues to response for giving detailed explanations of services or products to customer
- Deploy new products onsite (go on business)
- Deliver training and coaching to customer about new features - Go the extra mile to engage customers - Self-update new features/products
Kinh nghiệm
- Maintain and develop relationships with existing partners, including travel agencies, experience providers, and tour operators.
- Seek out and sign contracts with new partners providing tour and experience services, including local and international travel agencies.
- Analyze data related to tour bookings, cancellation rates, customer feedback, and propose measures to improve performance for partners
- Negotiate terms of cooperation with partners, including commission fees, contract terms, and additional support services.
- Support partners in handling incidents related to tour schedules, customer service, or customer feedback.
- Prepare periodic reports on tour partner business performance, thereby proposing measures to improve.
Học vấn
Bachelor Degree and Tourism Ceritficate
