Karol Karam

Dedicated and versatile professional with a strong background in pharmacy, ESL teaching, and customer service. Experienced in delivering high-quality English language instruction to diverse learners, with proven expertise in teaching IGCSE English, Mathematics, and Science subjects up to Year 12. Skilled in effective communication, curriculum delivery, and student engagement.

Strong problem-solving abilities developed through pharmacy and call center roles, combined with excellent adaptability in multicultural environments. Seeking to leverage my international teaching and professional experience in a dynamic and growth-oriented role.

Community Pharmacist at Baizaq Pharmacy (2024-06 – 2025-06)

• Dispensed and reviewed prescriptions, ensuring strict accuracy and patient safety.
• Counseled patients on correct medication use, potential side effects, and drug interactions.
• Provided professional advice on over-the-counter medicines and general health products.
• Assisted in stock management, including ordering, storage, and inventory monitoring of medications.
• Ensured full compliance with pharmacy laws, healthcare regulations, and ethical standards.
• Supported the healthcare needs of the local community by offering accessible and reliable pharmaceutical care.

Customer Service Representative (English Account) at Concentrix (2024-08 – 2025-08)

• Assisted English-speaking customers via phone and email, ensuring high customer satisfaction standards.
• Handled complex inquiries, complaints, and technical troubleshooting with empathy and professionalism.
• Strengthened communication and problem-solving skills in a fast-paced, international work environment.

Online ESL Teacher & Subject Instructor (Part-Time) at MyProfsr (2020-01 – 2024-12)

• Taught ESL English to non-native speakers from diverse international and cultural backgrounds.
• Delivered IGCSE English & Mathematics (up to Year 6) and Science, Biology, and Chemistry (up to Year 12).
• Designed engaging, tailored lesson plans, resulting in measurable improvements in academic performance.
• Provided individual and group support, fostering student confidence and fluency in English communication.

Online Science Tutor (Part-Time) at Teacher's Club Center for Teaching (2023-01 – 2024-12)

• Delivered engaging and interactive online science lessons to students via the academy's virtual platform.
• Focused on building a strong understanding of core scientific concepts while encouraging critical thinking.
• Adapted teaching methods to meet diverse learning needs and levels, preparing students for school assessments.
• Provided regular progress feedback and maintained effective communication with students and parents.

Bachelor's Degree in Clinical Pharmacy – Faculty of Pharmacy, Fayoum University (2023-01)