Kevin Vuong

Detail-oriented Tour Operator professional with 4 years of experience in designing, organizing, and managing travel packages for local and international clients. Strong background in itinerary planning, supplier coordination, cost management, and customer satisfaction. Proven ability to deliver seamless tour experiences while meeting business and client expectations

Tour operator + Tour Guide at Ghost Travel Phu Quoc (2020-01 – 2024-12)

• Assisted domestic and international clients with travel planning, bookings, and itineraries
• Provided excellent customer service and handled inquiries via phone, email, and in person
• Coordinated hotel reservations, transportation, tour guides, activities and entrance tickets
• Resolved customer complaints efficiently to ensure satisfaction
• Maintained accurate booking records and processed payments
• Be the tour guide whenever the company is short of staff

Operation Executive at VOSAIO Travel Limited (2024-01 – Present)

• Coordinated tour operations to ensure smooth and timely execution of travel plans
• Managed reservations, confirmations, and travel documentation
• Resolved operational issues promptly to maintain high levels of customer satisfaction
• Collaborated with internal departments to improve processes and enhance overall operational performance
• Supported sales teams with customized itineraries and proposals

Tourism and travel services management – University of transport and communications