Lê Đức Giang

End-User Support: Directly resolved hardware and software issues for over 200 end-users; performed installation, configuration, and optimization for Windows operating systems.

Network Infrastructure: Executed RJ45 (Cat6) cable crimping and deployed local area networks (LAN) to ensure stable system connectivity.

Asset & Identity Management: Managed and provisioned IT equipment; set up new workstations, configured network profiles, and performed Domain Join for new onboarding employees; ensured client machines successfully fetched Group Policies (GPO) from the Domain Controller.

IT helpdesk at Bellsystem 24 (2025-06 – 2026-06)

• End-User Support: Directly resolved hardware and software issues for over 200 end-users; performed installation, configuration, and optimization for Windows operating systems.
• Network Infrastructure: Executed RJ45 (Cat6) cable crimping and deployed local area networks (LAN) to ensure stable system connectivity.
• Asset & Identity Management: Managed and provisioned IT equipment; set up new workstations, configured network profiles, and performed Domain Join for new onboarding employees; ensured client machines successfully fetched Group Policies (GPO) from the Domain Controller.
• Troubleshooting: Promptly diagnosed and resolved network outages, IP conflicts, and hidden proxy errors caused by third-party software or malware on user workstations.
• Resource Sharing: Configured and managed network resource sharing, including network printers via Print Servers.

Bachelor of Software Engineering in Software Engineering – Thai Nguyen University of Information and Communication Technology (ICTU) (2021 – 2025)