Minh Trần Lê

Customer-centric professional with 3.5 years of experience in data operations and a strong background to work in high-pressure BPO service environments. Proven expertise in navigating complex guidelines, maintaining rigorous accuracy standards and ensuring brand safety. Highly skilled in resolving user escalations and adapting quickly to evolving operational workflows. Committed to delivering high-quality, consistent results while upholding strict data integrity and platform policies.

Community Operations Specialist at TDCX Thailand (2025-11 – 2026-04)

• Evaluated user-generated content against platform policies to ensure brand safety and regulatory compliance.
• Managed and resolved sensitive user escalations with high emotional intelligence.
• Analyzed engagement trends to provide actionable feedback for platform optimization and risk reduction.

Product Data Specialist at Nashtech Viet Nam (2022-04 – 2025-10)

• Conducted comprehensive content audits to ensure data integrity on global e-commerce platforms.
• Maintained meticulous documentation under strict project standards, ensuring high-quality service delivery.
• Identified and reported critical technical bugs, collaborating with developers to improve service reliability.

Customer Service Associate at SS English Academy (2021-04 – 2022-04)

• Provided multi-channel support (phone and email) with timely resolutions for scheduling and platform issues.
• Built strong client relationships, consistently meeting performance targets.
• Synthesized customer feedback to provide actionable insights for curriculum and service improvements.

Spanish Language, Tourism – University of Social Sciences and Humanities (2016 – 2020)