Nhung Ngo

An energetic, enthusiastic and service-oriented individual with 4 years of experience in the Customer Service field. Able to learn and handle tasks with precisely, efficiently also proficient in building and growing key customer relationships with excellent communication and positive attitude. Keen to join a company that offers a long-term career path in order to achieve my goal which is to become a valuable asset in a stimulating and challenging environment.

Project Management at Mihome - Nguyễn Văn Đậu - Bình Thạnh (2025-03 – Present)

Independently managed the onboarding and renovation of 9 rooms, overseeing project coordination, contractor scheduling, and quality control.

• Independently managed the onboarding and renovation of 9 rooms from March to July 2025: overseeing project coordination, contractor scheduling, and quality control to ensure timely and efficient completion.
• Developed renovation plans and interior design concepts, contributing to cohesive and functional space transformations.
• Collaborated with room agencies to achieve full occupancy within 24 hours.
• Ensured smooth and efficient operations across 9 rooms, focusing on guest satisfaction and upkeep.
• Led operational activities for 9 rooms, maintaining high standards in service and maintenance

Project Management & Onboarding Executive at Livein.com (2023-10 – 2025-08)

Independently managed the onboarding and renovation of 300 rooms, overseeing project coordination, contractor scheduling, and quality control.

• Independently managed the onboarding and renovation of 300 rooms from June to September 2024, overseeing project coordination, contractor scheduling, and quality control to ensure timely and efficient completion.
• Drafted renovation plans and interior design concepts for multiple buildings across Vietnam, contributing to the development of a standardized product design framework across all locations.
• Fostered strong collaboration with internal teams (e.g., Business Development) and external partners (e.g., interior designers, subcontractors), ensuring smooth coordination and timely project handovers.
• Collaborated with government officers to ensure compliance with local regulations, including fire safety standards and temporary residence registration requirements.

Customer Service Executive at Livein.com (2023-10 – 2025-08)

Delivered impeccable hospitality services and managed tenant relationships.

• Tenant Experience: Deliver impeccable hospitality services, promptly addressing needs, and fostering a welcoming atmosphere that sets us apart.
• Community Building: Innovate tenant experiences, crafting a vibrant community through engaging initiatives.
• Rental Collection: Ensure seamless rent collection, maintaining accurate records and efficient processes.
• Viewing and Sales: Showcase properties persuasively, aiding in successful tenant acquisitions and sales efforts.
• Property Maintenance: Oversee property upkeep, collaborating with teams for timely maintenance solutions.
• Tenant Relationship Management: Build strong tenant relationships, resolving queries and issues promptly

Client Service Executive at Compass Offices (2021-10 – 2023-09)

Managed administrative, customer service, and reception duties for office center.

• Administrative: Managing suppliers such as sanitation, maintenance services and other suppliers. Managing Parking. Managing office inventory. Preparing memos, purchase orders and payment slips.
• Customer Service: Maintaining a high level of alertness and professionalism by anticipating and responding to client potential needs, requests and queries. Serving as a primary resource in assisting customers within the office center; such as troubleshooting basic technical issues, establish telecommunication system, organize office's ambiance and structure to accommodate customer's demands, etc. Assisting with billing and booking on company's central system to ensure efficient service delivery. Supporting move in-out for clients, registering access cards and parking permissions for tenants.
• Reception: Performing basic front-desk duties such as screening and routing incoming calls, greeting guests and managing mails. Providing secretarial support for internal clients. Assisting in maintaining security.

Community Associate at CirCO Co-working Space. (2020-03 – 2021-04)

Managed administrative, customer service, reception, and sales activities.

• Admin: Ensuring all facilities to operate at a high level of Hospitality, Quality, Service and Cleanliness standard with emphasis on customer service. Finding potential suppliers and vendors with the high quality products and reasonable pricing for purchasing within an allowed budget. Managing the operational activities such as inventory control, orders and invoices handling including daily inventory delivery/received notes and reporting weekly, monthly for the direct manager.
• Customer Service: Keeping records of customer interactions, complaints, comments as well as resolve within competence and report. Building and maintaining relationships with internal members and external partners. Resolving customer issues and concerns, fulfilling and achieving customer satisfaction goals on a regular basis. Coordinating with colleagues to arrange and prepare for the meetings, events and supporting customer during the occasions.
• Reception: Performing basic front-desk duties such as screening and routing incoming calls, greeting guests and managing mails. Ensuring all areas are neat, clean, and professional. Welcome and support in-out customers.
• Sales: Deep knowledge of the company's products and pricing policy, understanding the need of customers and advising suitable packages.

Bachelor of Business Administration in Marketing – Hutech University