Phuong Do

Prepare and process all sales tools such as quotation files, suggested selling prices, product lists, catalogs, customer lists, and customer classification by priority. Deal with customers daily, send emails, quote prices, introduce product images, interact and track customer needs. Careful customer care, talking, understanding customer needs, planning and implementing transaction plans with each customer, searching for orders, and generating order results.

Export Sales Executive at BacNinh Manufacture and Trading Co., Ltd (2021-11 – Present)

• Prepare and process all sales tools such as quotation files, suggested selling prices, product lists, catalogs, customer lists, and customer classification by priority.
• Deal with customers daily, send emails, quote prices, introduce product images, interact and track customer needs.
• Careful customer care, talking, understanding customer needs, planning and implementing transaction plans with each customer, searching for orders, and generating order results.
• Implement orders, provide correct and sufficient input information, monitor and check throughout the production and QA/QC departments to ensure orders are carried out according to plan and on schedule. the right way.
• Process export documents for each single item, with the support of staff documents to ensure documents are accurate, complete, and on time.
• Preparing for international exhibitions (Ambiente Fair, Canton Fair, VIFA Fair)
• Always be proactive in transactions, find customers, serve customers and create export revenue.

Maternity leave (2020-10 – 2021-10)

Import Export Executive at Phong Chau Co., Ltd (2016-05 – 2020-10)

• Perform trading activities; negotiate with suppliers and clients aboard.
• Complete import and export procedures and documents for goods such as sales contracts, shipping documents, import and export documents, payment procedures, goods delivery and receipt procedures
• Manage and track orders and contracts. Coordinate with relevant departments to ensure delivery schedule as well as receive goods.
• Estimation of import and export costs (freight, local charge, import tax, etc.) Drafting of foreign trade contracts and negotiation of contract terms.
• Check the validity of the documents before declaring Customs, ensuring to declare customs in accordance with actual import and export goods. Perform necessary jobs for international transport; carry out customs declaration to deliver goods to warehouse or warehouse.
• Proposing transport optimization plans, choosing Incoterms appropriately, negotiating prices, services and contract related conditions.
• Search and analyze new products related to the company's business sector to plan to bring into the potential market.

Customer Service Representative at Hyundai Merchant Marine Co., Ltd (2015-04 – 2016-05)

• Making schedule: Check sailing schedule in Windows system; Collect feeder's schedule; Match feeder's schedule with M/V schedule with soonest transit time; Send updated schedule to all concerned parties.
• Release booking: Check booking information received from customers (shipper's name, S/C #, volume, commodity, destination, drop off container yard, ETD…) and issue booking.
• Update booking as customer's requirement: Cancel/ Delay booking and other details (container type, size, quantity, commodity, destination, etc.)
• Check loading confirmation: After sailing date, check loading confirmation to know whether all containers were loaded onboard. If containers are not loaded: check the reason for shortfall, send roll over notice to customer. If all containers were loaded: send loading confirmation to customer, OPS, EQP, DOC dept.
• Check Demurrage and Detention fee: Weekly check feeder's code and find if any vessel include container occur DEM/DET. If vessel delays-> operational reason-> apply waive. If it's customer's fault -> commercial reason -> send report to Sales + Accounting Dept. for issue Debit note.
• Control space on M/V and Equipment and send daily booking report, weekly feeder's report, M/V final loading report and other duties as request from direct manager.

Documentation Executive at Altus Logistics

Staff at Logistics Department at VinEcom Limited Liability Company (2014-10 – 2014-12)

International Business Administration – Foreign Trade University